Senior Associate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

A career within Operations Strategy services, will provide you with the opportunity to help organisations reimagine their operations through a strategic lens to turn complexity into a competitive advantage. Our focus is to help our clients create differentiating capabilities that drive competitive advantages by developing plans to navigate their challenges, seeing what’s possible, and turning that into a reality. We assist our clients in transforming operations from the way they engage their customers to executing strategic programmes to achieve enterprise wide operational excellence.

What is the Opportunity?
We are seeking talented and passionate individuals to join PwC Advisory – Financial Services as Business
Analysts, the role involves collaborating closely with senior business and functional leaders of different clients
to build and drive enterprise-wide transformations.
Location - Chennai
What will you do?
The person in the role is:
 Accountable and responsible for the execution of Operational Excellence initiatives for clients
 Help design, document and maintain system processes
 Own and develop relationship with partners, working with them to optimize the program
 Communicate key insights and findings to project team
 Accountable for identifying process optimization opportunities and aligning priorities with regional /
local stakeholders of the client
 Create and implement precise management plans for every project, with attention to transparent
communication at all levels
 Building, developing and maintaining the relationship with client stakeholders (from senior
management to staff on the ground
 Drive awareness of requirements across business units and identify substandard systems processes
through evaluation of real-time data
 Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value
to the customer

Expectation:
 4-10 years of experience with business analysis, process management and improvements, and
financial services experience
 Certifications like Lean and Six Sigma, process mapping experience on tools like MS-Visio, Blueworks
etc., experience with tools like SQL, Tableau, Power BI, JIRA etc. is an added bonus
 Experience with conducting client workshops, requirements gathering, documentation of Business
Requirements Document/ Function Design Documents, Test cases, Use cases etc.
 Comfortable acting as a liaison between functional and technical teams to translate requirements from
functional teams to technical teams
 Automation experience like RPA, AI/ ML are good to have skills
 Proven ability to prioritise issues within a large, rapidly changing environment and manage a wide
variety / high volume of tasks while maintaining quality delivery
 Understands the operational environment, processes and controls needed to execute requirements.
Handles sensitive matters with discretion and confidentiality
 A results-driven professional. Takes ownership to deliver, with a high level of flexibility and a
preparedness to ‘roll up his/her sleeves’ to get the job done. Proven success in holding individuals
accountable for progress against agreed deliverables
 Outstanding relationship building and management. Ability to engage stakeholders at different levels of
seniority and create followership. Ability to formulate joint ‘win-win’ agendas and follow them through to
execution
 Strong influencing and communication skills – oral, written and presentation. Proven success in
communicating process terminology in a simple way
 A team player; multi-culturally aware with a proven ability to work in a global service delivery model,
with onshore and offshore resources
 A proven ability to work independently, solve problems and make balanced judgments / decisions
 Demonstrates ability to work with limited direction and multi-task without loss of quality
 Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date