Senior Application Support Engineer

We are looking for a Senior Application Support Engineer for Chennai location, to join our company. 

In Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible. 

Who you are:  

You are a senior Salesforce professional who excels at complex problem-solving in production environments. You combine deep technical troubleshooting skills with the ability to contribute to planned development work, and you take ownership of issues through to permanent resolution. 

What you will be doing:  

• Own resolution of complex production issues for Salesforce applications, acting as a senior escalation point 

• Perform deep technical troubleshooting using Apex debugging, Developer Console, Workbench, logs, and monitoring tools 

• Conduct root cause analysis (RCA) and drive permanent fixes in collaboration with development teams 

• Contribute to custom Salesforce development (Apex, LWC, Flows, integrations) as part of planned delivery work 

• Support release activities, including deployment validation, post-release verification, and rollback support 

•  Mentor mid-level and associate support engineers 

• Contribute to and maintain SOPs, runbooks, and knowledge articles 

Required experience and skills:  

• 10+ years of Salesforce development and/or application support experience 

• Strong hands-on expertise in Apex, Flows, LWC, integrations, and debugging tools 

•  Proven experience handling production incidents and driving RCA 

• Ability to balance development and support responsibilities effectively 

• Strong communication and ownership mindset 

Preferred Certifications 

• Salesforce Platform Developer I or II 

•  Salesforce Certified Administrator 

•  ITIL® Foundation 

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Senior Application Support Engineer. 

Work location: Chennai, India 

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.