Senior Analyst, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Account Management

Senior Analyst, Account Management – Job Summary
The Senior Analyst, Account Management supports the management and growth of Mastercard's strategic financial institution partnerships in Indonesia. The role is responsible for driving day-to-day account management activities, coordinating cross-functional initiatives, supporting business development opportunities, and delivering insights that help clients achieve portfolio growth and business objectives.
The successful candidate will work closely with Account Managers, product teams, marketing, consulting, and regional stakeholders to execute account plans, identify growth opportunities, monitor business performance, and support commercial engagements with key issuer and banking partners.

Key Responsibilities

Support management of Mastercard's relationships with assigned financial institution clients.
Analyze portfolio performance, transaction trends, and market opportunities to identify growth initiatives.
Prepare business reviews, client presentations, and strategic recommendations.
Coordinate execution of product launches, campaigns, and client projects across internal and external stakeholders.
Track revenue performance, purchase volume growth, and key business metrics.
Support commercial discussions, deal reviews, and contract-related activities.
Monitor competitive activities and industry developments to provide actionable market insights.
Partner with regional and local teams to drive implementation of strategic initiatives.
Ensure timely follow-up on client commitments, issues, and opportunities.

Preferred Qualifications

Bachelor's degree in Business, Economics, Finance, Marketing, Engineering, or related field.
3–5 years of experience in financial services, payments, consulting, sales support, business development, or account management.
Strong analytical and problem-solving skills.
Advanced PowerPoint and Excel capabilities.
Strong communication and stakeholder management skills.
Ability to manage multiple projects and work effectively in a fast-paced environment.
Fluency in English and Bahasa Indonesia.

Success Measures

Growth of client portfolio performance and business results.
Quality and timeliness of client deliverables and business reviews.
Execution effectiveness of strategic initiatives and projects.
Client satisfaction and stakeholder collaboration.
Identification and development of revenue-generating opportunities.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.