Senior Account Manager

• We are seeking a results-driven Sr Account Manager to manage and grow strategic relationships with Logistics Service Provider (LSP) customers across EMEA. Serving as a trusted advisor and primary point of contact, the Account Manager will drive customer success, retention, expansion, and executive engagement while coordinating cross-functional teams to deliver measurable business outcomes and maximize customer value. The role requires strong commercial acumen, exceptional relationship management skills, and the ability to navigate complex enterprise environments.

• Own the full sales and account lifecycle for assigned LSP customers across EMEA: prospecting, discovery, solution design, proposal, negotiation, and close.
• Serve as the primary point of contact and trusted advisor to LSP clients; build and deepen executive-level relationships.
• Drive customer success, retention, and expansion initiatives that align with customer business objectives and deliver measurable outcomes.
• Coordinate cross-functional teams (solutions engineering, customer success, product, delivery, legal, finance) to ensure successful implementation and value realization.
• Develop account plans and strategies to maximize customer lifetime value and identify upsell/cross-sell opportunities.
• Maintain accurate CRM records, forecast pipeline, and report on account health and progress against targets.
• Lead executive business reviews and present ROI/value metrics tied to customer objectives.
• Monitor industry trends, competitive landscape, and regulatory considerations impacting LSPs in EMEA.
• Escalate and resolve customer issues promptly and drive continuous improvement efforts.

• 3+ years of B2B account management or enterprise sales experience; experience with LSPs, carriers, 3PLs, or supply chain/logistics providers strongly preferred.
• Proven track record of driving retention, expansion, and quota attainment in complex, multi-stakeholder sales cycles.
• Strong commercial acumen with the ability to develop business cases and demonstrate measurable ROI.
• Excellent relationship management and executive engagement skills; comfortable presenting to C-level stakeholders.
• Experience coordinating cross-functional teams to deliver enterprise solutions.
• Familiarity with logistics, supply chain processes, and technologies (e.g., TMS, WMS, EDI) is an advantage.
• Experience selling into EMEA markets and navigating regional/contractual/regulatory differences; multilingual skills a plus.
• Proficiency with CRM systems (e.g., Salesforce) and sales engagement tools.
• Bachelor’s degree preferred; equivalent experience acceptable.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.