Senior Account Manager (Insurance and Restoration)

PLNAR is seeking a high-energy Account Executive / Strategic Account Manager to manage and grow relationships across two critical markets:

• Insurance Carriers
• Restoration / Water Mitigation Companies

This role sits at the intersection of Customer Success, Sales, and Product.

You will be responsible for helping customers succeed with PLNAR while identifying opportunities to expand usage, introduce new products, and grow revenue across both industries.

Because PLNAR launches new capabilities frequently, the ideal candidate is technically curious and excited to learn. You are someone who enjoys understanding how new products work and helping customers adopt them.

We are looking for a rare hybrid: someone who can build strong relationships and manage accounts, while also diving deep into new technology and translating it into real value for customers.

What You’ll Do

• Manage a portfolio of insurance carrier and restoration company accounts
• Serve as the primary strategic contact for adjusters, managers, executives, and operational leaders
• Drive renewals and identify upsell and cross-sell opportunities within existing accounts
• Proactively monitor account health, product usage, and adoption trends
• Deliver Quarterly Business Reviews (QBRs) and strategic account planning sessions
• Forecast revenue, manage pipelines, and track key account metrics
• Collaborate cross-functionally with Product, Operations, and Leadership to ensure customer success
• Advocate for customer needs internally while aligning solutions with business objectives
• Travel as needed for conferences and customer meetings
• Become a product expert on PLNAR’s expanding platform
• Help customers understand how new features improve claims workflows
• Guide customers through onboarding, training, and adoption

Requirements

• 4+ years of experience in Account Management, Customer Success, or Sales
• Capable of retaining and growing customer accounts
• Comfortable selling into the insurance industry (property claims experience strongly preferred)
• Demonstrated success managing both renewals and net-new revenue opportunities
• Strong communication, and relationship skills
• Self-starter with the ability to operate independently in a remote environment
• Excellent organizational skills and ability to manage multiple accounts simultaneously
• Proficiency with CRM tools and pipeline management
• Strong curiosity and drive to learn and give feedback on new products

Benefits

• Work at the forefront of AI-driven property claims technology
• Engage with both insurance carriers and restoration leaders shaping the future of claims
• Help bring innovative products to market and see their real-world impact
• Join a fast-growing InsurTech company with significant growth potential
• Remote-first culture with autonomy and accountability
• Private Health Insurance
• Unlimited PTO
• Variable compensation available