Security Response & Emergency Representative

About this role:

Wells Fargo is seeking a Senior Response & Emergency Representative.

In this role, you will:

• Work closely with Security Response Center analysts to ensure escalation guidelines are followed according to written procedures
• Review, prioritize, and distribute work to meet deadlines and goals
• Perform moderately complex and time-sensitive security, operational, and customer support tasks
• Respond and resolve alarm system maintenance needs and security situations that arise in workplace
• Receive direction from supervisor and escalate non-routine questions to more experienced staff through on-site collaboration
• Interact with immediate team on basic information, plus internal and external customers, Security Response Center analysts, and vendors
• Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures

Required Qualifications:

• 2+ years of private security, banking or corporate security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• ShoreView, Everbridge-VCC, OSINT, Datamir, Political Science, International Relations, Think-tank and Research, Lenel OnGuard, PSIMs, Command Center Operations

Job Expectations:

• Physical presence at the assigned Security Response Center is required and each employee in this role must work onsite at the location posted or other assigned office
• This is a shift based role (Morning-Afternoon-Night) and shift schedules are determined by ESOC team deployment for various ESOC Operations

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.