Security Dispatcher

Overview

The dispatcher will monitor radio and phone traffic and dispatch security officers and management as need to respond to security requests. The dispatcher will also monitor CCTV systems as well as emergency response systems and intrusion alarm systems, dispatching staff as needed.

In addition, demonstrate a strong commitment to the philosophy and goals of the mission of Hebrew Senior Life and recognize members’ dignity and choice in aspects of daily life. Work with team to meet all needs of the member and the assisted living facility by actively participating in activities, work and the social environment. Strive to make every encounter with a member into a positive and meaningful experience and opportunity, while providing safe and efficient quality of care.

Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community every day. And they in ours as well. These life-changing connections give our work meaning and fuel our desire to advance our potential. To be all that we can be. At Hebrew SeniorLife, that’s uniquely possible. Because here we’re supported to always keep growing. And as we do, so does our collective impact.

Our benefits include:

• Excellent medical and dental benefits, available on your first day for positions over 24 hours/week• A 403b retirement plan open to all employees, including per diems• Generous paid time off• On-site health and wellness programming• Tuition reimbursement and scholarships• An employee recognition program

Responsibilities

o *Dispatch appropriate response to alarms and security emergencies.o *Serve as the liaison with emergency responders over the phone until their arrival on campuso Using the computerized system, ensure all residents have checked in daily as prescribed in the resident manualo *Monitor the transportation staff to ensure timely pickups and drop offs of residents and adjusts drivers as needed to ensure this occurs.o Perform extensive walking patrols of the campus when neededo The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, which would be in conformity with the level of the position. Completes special projects as assigned.o *Ensure that calendar events are completed in a timely manner.

Required Qualifications

o *Must Exhibit and foster outstanding customer service skills at all times.o *Must operate as a team player at all times.o *Must possess a valid motor vehicle operator’s license.o Obtain BLS, EMT, or First Responder certification.o Must be professional, proactive, collaborative, conscientious and results-oriented individual.o Must have an optimistic and positive demeanor, excellent oral and written communication skills, good intuition and able to adapt to changing priorities and display good, sound judgment with a sense of humor. o Superb organizational skills. Must have solid analytical skills. Must be creative and proactive yet disciplined, discriminating and able to streamline work volume in order to maintain bottom line efforts in midst of multi-tasking and daily re-prioritizing. o Must be motivated to learn and flexible to change.o Computer literacy required; experience with databases, Windows, Word, Excel, and databases.