Seasonal Restaurant Team Lead

Department: Restaurant Services
Location: Central Park Zoo
Title: Team Lead
Employment Type: Temporary/Seasonal
Status: Non-Exempt
Pay Rate: $18/hour
Reports To: Full time management and Temporary Assistant Manager
Schedule: Wednesday – Sunday OR Saturday - Wednesday
Hours: Must be able to work weekends and holidays; weekday hours also available
8:00 AM – 6:00 PM, dependent on weather and guest attendance; schedule subject to change through the spring and summer.  Hours are subject to change on short notice depending on weather and needs of the business

POSITION SUMMARY:
Assist in leading the daily operation of an assigned area.  Ensure that all staff provide superior customer service and consistent quality offerings that enhance the guest's experience. Implement sales training in order to sell products in a manner that maximizes transaction spending. Enforce WCS procedures and checklists for maximum daily efficiency.

DESCRIPTION:

Lead People
•    Assist in the training of staff members within your assigned location(s) consisting of, but not limited to: customer service, equipment handling, routine cleanliness and maintenance, daily production logs, WCS restaurant policies & procedures, etc,
•    Communicate daily break schedules to staff members and cover open positions when necessary
•    Ensure safety protocols are met at all times
Sales & Service
•    Supervise the daily operation of assigned location(s) and staff to achieve sales target.
•    Responsible for the timely and accurate resolution of any customer complaint
•    Reinforce selling skills training by focusing on the individual sale to increase average transaction spent. 
•    Maintain cash and inventory controls to ensure that society funds are handled in an accurate and secure manner that conforms to departmental policies and procedures.
Routine Maintenance
•    Ensure that the food presentation area is fully stocked, organized, exciting and visually appealing.
•    Ensure that all work locations are neat, clean, organized and safe.
•    Adhere to all Federal, State and Local labor laws and standards for food preparation, presentation, sanitation and storage.
Food Quality
•    Enforce WCS provided portion size for all products sold.  Ensure proper menu builds while reducing waste and shrinkage of assigned location(s).
Collaborate
•    Establish and maintain a collaborative working relationship with all staff.
•    Maintain general knowledge of park attractions and amenities to provide superior customer service.
•    Follow all WCS rules and regulations.
Administrative
•    Assist in the preparation of reports as needed.
•    Perform other duties as assigned.
•    Ensure daily logs are properly filled out and filed away

PERKS of Working with Us:
•    Free employee access to 5 Parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals
•    Complimentary Parking
•    Complimentary Guest Park Tickets (After 45 days)
•    Company provided uniforms
•    Access to online learning and tuition discounts with Monroe College
•    Earned Paid Sick Time
•    Employee Assistance Program
•    Free Banking