Seasonal Frontline Guest Experience Coordinator, New York Aquarium
25965.5168
Apply to this job New York Aquarium Until 8/23/2026 First posted June 5, 2026 Last posted June 5, 2026
Job description
Department: Building & Grounds
Title: Frontline Guest Experience Coordinator
Location: New York Aquarium (Brooklyn)
Employment Type: Temporary/Seasonal
Status: Non-Exempt
Grade Level: Hourly
Pay Rate: $23/hour
Reports To: Facilities Management/Building & Grounds Supervisor
Schedule: Wednesday-Sunday, including Holidays
Hours: 10am-6pm
Position Summary:
The Frontline Guest Experience Coordinator supports daily guest operations across the New York Aquarium by maintaining a strong on-floor presence in high-traffic public areas. This position helps ensure a safe, welcoming, and organized guest experience through active wayfinding, guest flow support, operational awareness, and communication with frontline teams.
The ideal candidate is observant, approachable, calm under pressure, and comfortable working in a fast-paced public environment while remaining highly visible and engaged throughout the day.
Key Responsibilities:
Title: Frontline Guest Experience Coordinator
Location: New York Aquarium (Brooklyn)
Employment Type: Temporary/Seasonal
Status: Non-Exempt
Grade Level: Hourly
Pay Rate: $23/hour
Reports To: Facilities Management/Building & Grounds Supervisor
Schedule: Wednesday-Sunday, including Holidays
Hours: 10am-6pm
Position Summary:
The Frontline Guest Experience Coordinator supports daily guest operations across the New York Aquarium by maintaining a strong on-floor presence in high-traffic public areas. This position helps ensure a safe, welcoming, and organized guest experience through active wayfinding, guest flow support, operational awareness, and communication with frontline teams.
The ideal candidate is observant, approachable, calm under pressure, and comfortable working in a fast-paced public environment while remaining highly visible and engaged throughout the day.
Key Responsibilities:
- Maintain an active presence throughout public areas to support guest experience, wayfinding, and crowd flow.
- Monitor congestion points, exhibit circulation, and operational conditions during peak attendance periods.
- Support guest movement and line organization around major attractions and Aquatheater operations.
- Identify and communicate guest-facing operational issues including cleanliness concerns, blocked pathways, signage issues, and presentation needs.
- Coordinate with Building & Grounds, Security, Admissions, and seasonal staff to support smooth daily operations.
- Assist during attendance surges, weather impacts, special events, and guest incidents as needed.
- Provide frontline observations and operational feedback to management to support continuous improvement.
About this role
Summary
Support guest operations, manage crowd flow, ensure safety and customer satisfaction.
Job title
Seasonal Frontline Guest Experience Coordinator
Experience level
none
Industry
entertainment
Location requirements
On-site in Brooklyn, NY; no remote work allowed.
Salary
$23/hour
Management role
No
Skills & keywords
Required skills
observantapproachablecalm under pressurecommunicationpublic environment
Preferred skills
None specified
Specializations
guest experiencecrowd flowpublic environmentoperationscommunication
Locations
Structured locations inferred from the posting.
Brooklyn Heights, Brooklyn, NY, USA
On-site City