Seasonal Email and Chat Support (Retail account)

PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SETUP AND WILL START ON SEPTEMBER 2026

JOB PURPOSE

Email and Chat Support Representative handles customers’ subscription concerns through email and tickets.

SPECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Email and Chat Support Representative.

• Billing Questions and Issues
• Cancellation of orders
• Following up on orders or concerns
• Product Inquiries
• Return and exchange questions and processes
• Return requests for faulty products or size issues
• Refunds for items
• Correcting Shipping errors
• Tracking inquiry

REQUIREMENTS

• Desire to help customers
• Strong written skills
• Quick learner who can pay attention to detail
• Ability to work well in a team
• Preferably with prior data entry or CSR experienced
• EP Level Jr - this should focus on the agents writing skills more so than verbal as this is a non-voice account