Seasonal Customer Service Representative (Retail account)
Fair Trade Outsourcing
Apply to this job Iloilo City, PH Until 9/21/2026 0+ years exp First posted July 23, 2026 Last posted July 23, 2026
Job description
PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SETUP AND WILL START ON SEPTEMBER 2026
SPECIFIC DUTIES AND RESPONSIBILITIES
The following are the specific duties and responsibilities of the Customer Service Representative(Voice).
- Back order Inquiries
- Billing Questions and Issue
- Cancellation of orders
- Referring to the manufacturer
- Following up on orders or concerns
- Product Inquiries
- Return and exchange questions and processes
- Return requests for faulty products or size issues
- Refunds for items
- Correcting Shipping errors
- Offering Substitutes for items that are out of stock.
- Basic Tech Support for items
- Tracking inquiry
- Warranty request/claim
- Wholesale Inquiries
- Sales
- Payment processing
REQUIREMENTS
- Minimum of 6 months Customer service experience
- Prior knowledge of Retail Ops or similar order processing system is a plus
- Strong communication skills
- Quick learner who can pay attention to detail
- Ability to work well in a team
- Positive attitude and with desire to help customers
About this role
Summary
Assist customers with inquiries, orders, refunds, and support in retail setting.
Job title
Seasonal Customer Service Representative (Retail account)
Experience level
6+ months
Minimum experience
0+ years exp
Industry
retail
Location requirements
On-site in Iloilo City, Philippines, no remote work
Salary
Not specified
Management role
No
Skills & keywords
Required skills
communication
Preferred skills
retail ops
Specializations
customer serviceorder processingretail
Locations
Structured locations inferred from the posting.
Iloilo City, Iloilo, Philippines
On-site City