Seasonal Customer Advocate
Safelite Fulfilment
Apply to this jobDoes this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
SEASONAL ROLE; SPRING,SUMMER AND FALL 2026
The Seasonal Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You’ll Get
Competitive weekly base pay starting at $18.75/hour.
Opportunity for full-time, permanent positions!
What You’ll Do
Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.
What You’ll Need
High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.
#LI-MZ2
Summary
Manage customer interactions, administrative tasks, and ensure smooth service delivery during seasonal employment.
Job title
Seasonal Customer Advocate
Experience level
1-3 years
Industry
auto glass
Location requirements
on-site in gaylord, mi, no remote work allowed
Salary
$18.75/hour
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Gaylord, MI 49735, USA