Seasonal Aquatheater Lead Attendant, New York Aquarium
25965.5168
Apply to this job New York Aquarium Until 8/23/2026 First posted May 27, 2026 Last posted May 27, 2026
Job description
Department: Building & Grounds
Title: Aquatheater Lead Attendant
Location: New York Aquarium (Brooklyn)
Employment Type: Temporary/Seasonal
Status: Non-Exempt
Grade Level: Hourly
Pay Range: $20/hour
Reports To: Facilities Management/B & G Supervisor
Schedule: Wednesday-Sunday, including Holidays
Hours: 10am-6pm
Position Summary:
The Aquatheater Captain oversees guest seating and cleaning operations for our popular sea lion programs. As a key member of the Buildings & Grounds team, focused on maintaining a clean and welcoming environment, the Aquatheater Captain serves as the main point of contact for guest management in the stadium seating areas. This seasonal position requires a friendly, energetic individual who excels in crowd management, remains calm and patient under pressure, and is skilled at assisting guests while upholding NYA standards.
Key Responsibilities:
Title: Aquatheater Lead Attendant
Location: New York Aquarium (Brooklyn)
Employment Type: Temporary/Seasonal
Status: Non-Exempt
Grade Level: Hourly
Pay Range: $20/hour
Reports To: Facilities Management/B & G Supervisor
Schedule: Wednesday-Sunday, including Holidays
Hours: 10am-6pm
Position Summary:
The Aquatheater Captain oversees guest seating and cleaning operations for our popular sea lion programs. As a key member of the Buildings & Grounds team, focused on maintaining a clean and welcoming environment, the Aquatheater Captain serves as the main point of contact for guest management in the stadium seating areas. This seasonal position requires a friendly, energetic individual who excels in crowd management, remains calm and patient under pressure, and is skilled at assisting guests while upholding NYA standards.
Key Responsibilities:
- Lead guest seating operations at the Aquatheater, providing guidance and oversight to Seasonal Attendants on usher team tasks and procedures.
- Ensure a friendly, safe, and efficient experience for all Aquatheater guests during arrival and departure, addressing minor conflicts in the moment and escalating to management as needed.
- Collaborate with key members of the Animal, Education, Security, and Visitor Services teams to learn and implement best practices for managing guest seating and enhancing the audience experience.
- Create a memorable and positive experience for visitors by maintaining a strong knowledge of exhibits and amenities, while consistently demonstrating professional customer service.
- Contribute to B&G tasks, including cleaning and litter removal (e.g., windows, garbage areas, and restrooms), crowd control, and event setup and breakdown.
- Manage VIP and special request seating in reserved areas and provide assistance to guests with disabilities.
About this role
Summary
Manage guest seating, crowd control, cleaning, and guest assistance at aquarium
Job title
Aquatheater Lead Attendant
Experience level
none
Industry
entertainment
Location requirements
On-site at New York Aquarium, no remote work allowed
Salary
$20/hour
Management role
No
Skills & keywords
Required skills
customer servicecrowd managementguest assistancecleaning
Preferred skills
None specified
Specializations
crowd managementguest servicesevent setupcleaning
Locations
Structured locations inferred from the posting.
Unknown location
On-site