Search Operations Quality Assurance Analyst - Arabic Speaking (Third-Party Associate)

Description

In ADSO, we are the EMEA AI Data Service and Operations team under TikTok Product (abbreviation: ADSO), mainly providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. It is possible that this role will be exposed to harmful content on a daily basis.

Responsibilities:
- Quality inspection of evaluated data and daily tasks of specialists.
- Localise the policies, be responsible for policy training, and align the policy updates.
- Conduct calibration meetings with the team in the appeal process: analyse different cases, record and evaluate their performance, offer solution and suggestion for the current problem to help the team improve the accuracy rate and alignment.
- Work closely with R&D(Research and Development) and PM(Product Manager) in order to provide feedback on data quality.
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.
- And any other duties as assigned.

Requirements

Minimum Qualifications:
- Bachelor’s degree or above.
- Fluency in Arabic is required as the role requires communication with Arabic markets, fluent in English is also required as it is the working language.
- Excellent text editing ability is required, along with the capacity to edit 5,000–8,000 words daily while maintaining quality standards.
- Willing to work shifts, including weekends and public holidays.

Preferred Qualifications:
- Prior experience as a staff writer or editor for media outlets or websites is preferred.
- Familiarity with social media platforms and online trends is a plus.
- Good communication skills, experience in cross-team collaboration, eager to learn.
- QA experience of moderation projects, familiarity with RCA methodology is a plus.
- Ability to work effectively with cross-functional teams and stakeholders in multiple locations.

Important Note: Please be advised that the job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency who will be your employer. While you may assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy