Scheduler or Planner

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Join a fast-paced, growing business where your expertise as a Planner or Scheduler will play a key role in driving success.

Be part of a collaborative and supportive team where your contribution and expereince directly impacts service delivery across the Melbourne metro operations. This role is ideal for someone who thrives in a dynamic environment, enjoys working closely with trades, enjoys growing and developing capapbiliy and takes pride in keeping operations running seamlessly.

About the Role

You’ll take ownership of end-to-end scheduling, ensuring jobs are planned efficiently, customers are kept informed, and your team is constantly improving and developing to deliver high-quality outcomes for the business.

Key responsibilities include:

• Coordinating and scheduling glazing jobs across multiple regions
• Interpreting job details to ensure accurate planning and execution
• Team Mentorship through supervise, review, and guidance of the work of junior and mid-level planners.
• Partnering with glaziers and internal teams to manage timelines and expectations
• Keeping customers informed with clear, proactive communication
• Managing high job volumes and competing priorities with confidence
• Working with third-party providers to support job delivery where required
• Maintaining accurate, real-time updates across systems
• Using Simpro daily to schedule, track, and manage job workflows
• Identifying opportunities to improve efficiency and streamline processes

About You

You’re organised, solutions-focused, and confident managing multiple moving parts in a fast-paced environment.

• 5 years’ experience in planning, scheduling, or coordination roles
• Strong Simpro experience (highly regarded) or similar job management systems
• Demonstrated mentorship and development of junior planners in a fast moving environment
• Ability to manage competing priorities while maintaining attention to detail
• Clear, professional communication skills with a strong customer focus
• A proactive mindset with a natural ability to problem-solve
• Experience within trades, construction, or service-based industries is advantageous

Why Join Us?

• Supportive leaders who invest in your growth and development
• A team culture that values collaboration and accountability
• Staff discounts across a wide range of products and services
• Employee Assistance Program (EAP) for wellbeing support
• Access to exclusive employee rewards and retail discounts
• One paid volunteer day each year
• Ongoing learning and development opportunities

If you're confident in Simpro and enjoy working in a high-energy, team-focused environment, this is a great opportunity to step into a role where you can truly make an impact.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.