SAS Application Support

Valleysoft is a distinguished IT solutions provider committed to delivering high-quality services and support to our clients worldwide. We are seeking a skilled SAS Application Support professional to join our team. This role involves providing technical support for SAS applications, ensuring their reliability, performance, and availability to meet business needs.

The ideal candidate will possess strong analytical skills, expertise in SAS software, and the ability to troubleshoot and resolve application issues efficiently. If you are passionate about supporting enterprise analytics solutions and enjoy working in a collaborative environment, Valleysoft welcomes your application.

Requirements

Responsibilities:

• Provide technical support and troubleshooting for SAS applications and related software.
• Monitor the performance and availability of SAS systems to ensure continuous operation.
• Collaborate with development teams to identify and resolve application defects and issues.
• Assist in the installation, configuration, and upgrade of SAS applications as required.
• Document support procedures, issue resolutions, and best practices for SAS applications.
• Communicate effectively with stakeholders to understand business requirements and provide timely support.
• Participate in testing and validation of SAS application updates and patches.
• Ensure compliance with organizational policies and security standards.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2+ years experience in SAS application/platform support
• 1+ year experience in banking or financial services
• Strong troubleshooting (SAS, OS, network, database)
• Experience with incidents, RCA, and change management
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of ITIL service management principles is a plus.

Benefits

• Private Health Insurance
• Training & Development