SAP Support & Monitoring Engineer

Serve as the primary point of contact between our Application Operations team and key users;​

Receive and manage written incidents and service requests;​

Monitor and operate SAP interfaces (e.g., IDocs, RFCs, APIs, middleware integrations), ensuring stable and reliable data exchange across system landscapes;​

Analyze and troubleshoot interface errors (e.g., IDoc failures, communication issues, data inconsistencies) and coordinate resolutions with involved systems and integration partners;​

Actively contribute to knowledge management and maintain solution documentation in the internal knowledge database;​

Collaborate closely with application product owners to identify and sustainably resolve recurring support issues;​

Support colleagues and clients across all divisions, both nationally and internationally;​​

Degree in Computer Science, Business Informatics, or a comparable qualification (or equivalent practical experience);​

First experience in Application Operations, IT Support, or SAP environments through internships or initial professional roles;​

Basic understanding of SAP CRM, S/4HANA, or ERP systems;​

Hands-on experience with SAP interface technologies such as IDocs, RFCs, APIs, and middleware integrations;​

Experience in monitoring and troubleshooting interfaces, including analysis of IDoc errors, communication failures, and data inconsistencies;​

Experience with ticketing systems and IT service management frameworks (e.g., ITIL) is a plus;​

Strong communication skills and a customer-oriented approach;​

Ability to work independently as well as collaboratively in cross-functional teams;​

Fluent in business English; German is a plus.