Salesforce - Principal Consultant

At Scyne, we are public purpose sector specialists who support governments and their agencies, and not-for-profit organisations, to deliver services to Australians, helping to build more resilient, equitable, secure and prosperous communities. We are guided by our values of Stronger Together, Amplify Impact, Build Trusted Relationships, Value Every Person, Think Beyond Limits, and Defined by Ethics. 

Our purpose-driven professionals provide clients with access to the skills, capabilities and expertise to support the delivery of government agendas and public purpose projects, with specialist teams across three national practices: 

• Transformation 
• Risk, Programs and Cyber 
• Commercial, Financial and Infrastructure 

Our Transformation Practice

Our Transformation practice brings together the skills and capabilities to support our clients to address their big agendas and deliver transformation programs. We look for passionate individuals with diverse backgrounds who can bring new perspectives to support our clients to address critical challenges across:

• Architecture & Technology
• Business & Experience
• Capability & Change
• Data & Artificial Intelligence (AI)
• Execution & Enablement

The Salesforce Principal Consultant is a senior client-facing leadership role within Scyne’s Transformation practice, responsible for initiating, influencing and delivering high-impact Salesforce-enabled transformation for public purpose clients. This role will provide strategic direction across complex Salesforce programs, lead client teams and projects, contribute to new and existing client work, and help shape scalable, sustainable solutions that enable the acceleration of performance improvement and business outcomes. The role requires a leader who can operate as a trusted advisor to C suite stakeholders, translate business and policy priorities into practical technology outcomes, and work collaboratively across Scyne to drive commercial success, innovation and client impact.

There is flexibility for the position to be based in any of our national offices: Melbourne, Sydney, Canberra, Brisbane, Perth or Adelaide. Regular interstate travel may be required.

In this role as a Director, you will:

• Lead Salesforce-enabled transformation programs for public purpose clients, shaping strategy, solutions and delivery approaches that create meaningful impact.
• Act as a trusted advisor to senior stakeholders, translating complex business, policy and service delivery needs into practical Salesforce outcomes.
• Lead client teams and multi-disciplinary delivery teams across Salesforce advisory, architecture, implementation and optimisation.
• Drive business development activity including proposals, solution shaping in our Architecture & Technology practice, supporting new pursuits and pipeline growth.
• Provide technical and commercial leadership across delivery quality, project performance, risk, utilisation and client outcomes.
• Coach and develop consultants, contribute to Salesforce capability uplift, and help build a high-performing, collaborative and innovative team.

We are searching for purpose-driven and passionate people who share and can live our values.

• You're collaborative in nature and love working in and celebrating as a team. You respect and care for your colleagues and are curious about others’ views and reflect on the impact we have on others.
• You have a growth mindset. You're interested in asking questions to challenge our thinking and love new ideas and trying new things.
• You're curious about and able to put yourself in our clients’ shoes; you earn and value the trust placed in us.
• You're someone who does what you say you'll do, and you do the right thing when no-one is looking, and you call it when you feel something isn’t quite right.

Technically, you will bring to the position demonstrated experience in working on transformation programs, with several of the following:

• Significant experience leading Salesforce advisory, delivery or implementation programs.
• Proven track record leading increasingly complex client projects, including responsibility for project outcomes, stakeholder engagement, solution quality, team performance and commercial results.
• Demonstrated ability to develop new client work, support account growth, contribute to revenue targets and lead proposals, solution shaping and business development activity.
• Deep understanding of the Salesforce platform and ecosystem, including relevant clouds, architecture considerations, integration, data, security, governance, adoption and release management.
• Experience translating business, policy and service delivery needs into Salesforce-enabled solutions that improve client outcomes, user experience, operational performance and digital maturity.
• Experience leading multi-disciplinary teams across business analysis, architecture, configuration, development, testing, change, deployment and optimisation activities.
• Strong commercial acumen, including experience managing pipeline, utilisation, project economics, work in progress, billing, risk, quality and delivery governance.
• Relevant Salesforce certifications are highly desirable
• Relevant tertiary qualifications in technology, business, information systems, or a related discipline are desirable.

Previous consulting experience is favourable. This will allow you to hit the ground running, leading consulting engagements and being directly involved in the day-to-day management of our local Transformation practice. As a Director, you will also develop new project work with existing clients and through creating new client relationships.

• Market leading Parental Leave: Allows either carer to take 26 weeks of leave, flexibly, until a child is two years of age. A six-month minimum service requirement for new starters applies. We also make full superannuation contributions for up to 12 months (including unpaid parental leave). 
• Flex working: Our people have the autonomy to choose where and when they work so they can integrate their professional and personal lives, finding the right balance that fuels their growth, wellbeing, engagement and productivity. If it works for them, their teams, and their clients, it works for us. 
• Additional leave: a 5th week of paid leave to support rest, wellbeing, and inclusion during our annual summer shutdown also Birthday leave, First Nations Cultural Leave, Floating Public Holidays, Leave+ (purchased leave up to 12 weeks), Study Leave, Volunteering Leave, and more! 
• Smart Device reimbursement: Working flexibly means accessing the information you need on the go. That’s why we help pay for your smartphone or tablet, claiming up to $60 a month towards your bill. 
• Wellness and Lifestyle benefits: We’ll give you $295 a year to spend on items or activities that support your wellness, and up to $205 a year to support your balanced lifestyle. 
• Sonder: A digital care platform that empowers people to actively take control of their wellbeing to live well and perform at their best, free to Scyne Employees and their immediate family members. 

We Value Every Person and Every Voice:

We are committed to fostering, cultivating, and promoting a culture of diversity, equity and inclusion.

We are passionate about improving outcomes with First Peoples, working in collaboration with government and community sectors towards programs which focus on First Nations clients, consumers and communities.  We recognise the knowledge, insights and capabilities of First Peoples. Their strength, resilience and cultural competence are highly valued.

We know that an inclusive culture, and collective intelligence improves the decision-making processes and is critical to delivering exceptional outcomes for our clients and team. We encourage applications from those in marginalised and/or historically underrepresented communities within our workforce. Additionally, if you require any adjustments to the process, please let us know

Recruitment and Assessment Process:

Scyne’s approach to recruitment and selection is underpinned by key principles and expectations, ensuring we recruit and onboard a skilled and diverse workforce that is representative of the communities and organisations we serve. We ensure selection to roles is fair, with equal access provided, and appointments factor in but not limited to relative ability to fulfil the role, prior performance, potential and alignment with our values – taking unique experiences, perspectives, and contributions into consideration.

We carry out background checks on our people to ensure we have made a sound hiring decision and to protect the organisation and our clients from potential risk. If required, confirmation of a valid Commonwealth security clearance or the ability to obtain a Commonwealth security clearance.

At Scyne, we deeply value our recruitment partnerships. To ensure a clear and efficient process, we kindly request that all candidate submissions from search firms and recruiters are only made in alignment with a pre-existing, signed agreement for a specific position. Please note that any resumes submitted to Scyne for this position on an unsolicited basis, without a prior agreement, will not create any financial obligation for us. Consequently, we will not be liable for any fees or commissions should an unsolicited candidate be engaged, regardless of any conflicting terms or conditions you may have.