SalesForce Functional SME for Service Center
TecTammina
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Relevant Experience (Yrs) : 10+ Years
10+ years of relevant consulting
Extensive experience in writing BRD, Functional Specification documents, and project management
Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status
Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)
In-depth understanding of the capabilities and constraints of CRM application
Experience in solution design, implementation and testing of the CRM applications
Applied knowledge of CRM and the Service
Must have good experience in business analysis, group facilitation, software design ,development and Testing
Preferred Experience
Consultant Certification is a plus
Contact Center Business Process / Sales Process
Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial
Experience with CRM Projects especially with SFDC implementation a huge plus
Job Status: Full Time
Eligibility: EAD GC or GC or US Citizens
Share the Profiles to mkonni(at)1stitsolutions(dot)com
Contact: 703-349-1214
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Summary
Consultant with extensive CRM, Salesforce, business analysis, and project management experience.
Job title
SalesForce Functional SME for Service Center
Experience level
10+ years
Industry
software
Location requirements
Pleasanton, CA, US; on-site; no remote work specified.
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Pleasanton, CA, USA