Sales Support Administrator

JOB SUMMARY 

The purpose of this role is to generate increased sales volumes by ensuring all enquiries, leads and development opportunities are maximized through making appointments for field-based sales colleagues and selling over the telephone where appropriate, along with servicing a set amount of existing clientele telephonically, thereby ensuring an excellent sales experience for all existing and potential customers.

KEY RESPONSIBILITIES   

• 1. Direct Sales & Outbound Support
• Conducts cold calling, qualifies prospects, and identifies sales opportunities to book appointments for field sales.
• Drives marketing initiatives, social media outreach, and quote follow-ups.
• 2. Customer Relationship & After-Sales Care
• Answers sales inquiries, identifies customer needs, demonstrates product benefits, and builds long-term relationships.
• Manages customer queries, resolves complaints, and provides post-sale support.
• 3. Deal Logistics, Quotations & Documentation
• Drafts quotations, contracts, and manages timely Tender/RFQ submissions.
• Routes custom pricing for approval and coordinates with Finance/AR on credit checks and invoicing.
• 4. CRM Maintenance & Operations Support
• Manages sales tools, updates records, and audits CRM data for accurate pipeline tracking.
• Maintains sales collateral, standard templates, and current price lists.
• 5. Sales Team Coordination & Administration
• Coordinates team activities, manages schedules, and handles departmental administrative tasks.
• Attends meetings and submits accurate sales activity reports on time.
• 6. Strategy, Market Research & Compliance
• Tracks business financials, monitors competitors, and compiles continuous market research.
• Generates sales reports using key business systems.

Requirements

Qualifications

• An associate’s or bachelor's degree in business administration, business management, or a related field preferred.
• 2 - 3 years experience in sales support administration, or similar.
• Experience with sales industry software and client relationship management (CRM) systems, or similar.
• In-depth knowledge of administrative recordkeeping practices.
• Familiarity with sales contracts and agreements.
• Working knowledge of managing budgets and keeping track of sales commissions.
• Proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication skills, as well as customer service skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.

Key Competencies

• Deliver Results: Achieve goals with organization and perseverance for exceptional customer service.
• Act Commercially: Analyze information for informed business and customer decisions.
• Time Management: Work independently, meet deadlines, and prioritize tasks effectively.
• Manage Self: Stay calm and optimistic amid constant demands.
• Works with Others: Build relationships and collaborate to fulfill our mission.
• A Will to Learn: Engage in continuous learning and skill development for results.
  

Benefits

• Pension Plan
• Paid Time Off
• Private Health Insurance
• Training & Development