Sales Operations Supervisor - Call Center

Operations Supervisor – Call Center

Campaign: Sales/Appointment Scheduling for party events!

Location: On-site.

Address: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Role Overview

The Supervisor oversees day-to-day management of a group of sales/appointment setters, ensuring overall campaign performance, client expectations, and operational excellence are achieved.

Responsibilities

• Event & Group Sales: Selling party and corporate events, and group outings.
• Membership Sales: Promotion and closing of recurring membership packages.
• Drive overall campaign performance and delivery
• Analyze campaign metrics, trends, and forecasting
• Develop and execute performance improvement strategies
• Conduct calibration sessions (QA, training, ops)
• Manage client communication and reporting (if applicable)
• Ensure compliance with KPIs, SLAs, and campaign goals
• Support hiring, onboarding, and training initiatives
• Identify process improvements and operational efficiencies
• Manage escalations and ensure issue resolution

Required Skills & Competencies

Leadership & Strategy

• Strong leadership across the team
• Strong professionalism in client-facing environments

Operations Management

• Experience managing KPIs, SLAs, and performance dashboards
• Strong planning, forecasting, and resource allocation skills
• Ability to present performance insights

Qualifications

• 2+ years in call center operations (sales or appointment setting required)
• 1-2+ years of experience in leadership.
• Strong leadership and organizational skills.
• Proven people management and communication skills.
• Schedule: Availability required

What We Offer

• Growth: A great work environment that fosters professional development.
• Wellness: On-site clinic access.
• Security: Law benefits from day one (IMSS, Infonavit, Fonacot, Caja de Ahorro).

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.