Sales Operation Specialist

The Sales Operation Specialist will provide operational support for inside sales for assigned geographic region including order entry, supplier registration, invoicing, etc. Work closely with ISS team members to ensure fast order throughput and best first contact customer experience in the assigned Sales territory.

ESSENTIAL FUNCTIONS:

• Process incoming orders according to the standard procedure and validations
• Coordinate with other departments and making sure that orders that are activated in the CRM are progress until shipment.
• Follow up with Finance department on down payments received and releasing orders to production team
• Coordinate with production and logistics team any relevant information that could affect delivery of the order to the customer
• Support the Sales team with Supplier registration forms and Supplier portal setup
• Support the sales team with credit application form, finder’s fee, proforma invoices and any relevant document related to the order entry process
• Maintain records in the CRM according to the business requirements

REQUIREMENTS:

• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

• College Diploma in Administration or related administrative experience

• Experience with a CRM software is a strong asset
• Have notable interest in client support and/or sales.
• Organized, responsible and resourceful.
• Energetic and cheerful personality.
• Good team spirit.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

WORKING CONDITIONS AND BENEFITS:

• Flexible schedule, adapting to peak sales periods.
• Vibrant, ambitious, worldwide company.