Position:

Sales Operation Associate

Job Description:

About us

Arrow’s Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world’s leading technology manufacturers and their channel partners that serve commercial and government markets.

What you will be doing at Arrow

The Sales Operations Associate supports the sales team by ensuring customer orders are processed accurately and efficiently. The role serves as a key link between customers, suppliers, and internal departments to ensure a smooth sales process from order placement through delivery.

Your key responsibilities will include

• Processing customer purchase orders accurately and in a timely manner.

• Reviewing orders for pricing, quantities, shipping details, and product information.

• Entering and managing orders in the ERP system.

• Communicating with customers regarding order status, deliveries, invoices, and returns.

• Coordinating with internal departments such as Sales, Purchasing, Logistics, Finance, and suppliers.

• Monitoring open orders (backlog) and following up to ensure delivery timely.

• Resolving order discrepancies, invoice issues, and shipping problems.

• Maintaining accurate customer and order records.

• Supporting quotation and order management activities when required.

• Delivering excellent customer service while ensuring company procedures are followed.

Requirements

• Bachelor’s degree in business administration, Supply Chain, Logistics, Commerce, Management, or a related field is preferred.

• Excellent English communication skills, both written and verbal

• Previous experience (around 2 years) in customer service, sales support, order management, administration, or a related field.

What’s in it for you

• Full Permanent contract

• Social advantages: CNSS, CIMR, health insurance

• Very good working atmosphere in a team of passionate collaborators

• Work culture where you can make an impact

• Working within an international organization, recognized worldwide in its sector.

Do you see yourself as our future colleague? If yes, send us your application and CV in English now!

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Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Business Support