Sales Development Representative (Technology / SaaS)

About Us 

We’ve got an incredible brand — now we’re busy creating the legend behind it.  At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success. 

Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done — hosting.com is your place.  If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do— it’s at hosting.com.  If you believe the best success is always shared success, with your teammates, for your customers — hosting.com is your next work home. 

At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites.  We’re helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best. 

All because we care about each other’s success.  Our team is 750+ strong and growing, spread across the globe.  

We can’t do this alone.  Come join the journey. And help us build something better, together. 

Requirements

About the Role 

As a Sales Representative at Hosting.com, you will be the first point of contact for prospective and existing customers through live chat, support tickets, voice calls, and outbound outreach. Your primary responsibility will be to assess their hosting needs, offer tailored recommendations, and guide them seamlessly through the sales process.  

In addition to managing inbound sales inquiries, you'll proactively generate new business opportunities through lead generation and outbound outreach campaigns, while identifying opportunities to grow existing customer accounts through upselling and cross-selling.
  
This role demands strong communication skills, a customer-focused approach, and the ability to thrive in a fast-paced environment. Success in this position hinges on delivering a positive customer experience while consistently meeting sales targets.   

What You’ll Do:  

•  Respond promptly to live chat, ticket, and voice inquiries, providing clear and accurate information on hosting services.  

• Assess customer requirements to recommend the best hosting solutions across product offerings.  

• Use persuasive communication to convert inquiries into sales and ensure a smooth customer experience.  

• Maintain strong knowledge of all hosting brands and products to deliver expert insights.  

• Collaborate with support and technical teams to resolve pre-sales inquiries effectively.  

• Track, manage, and follow up on leads in the CRM to maximize sales opportunities.  

• Stay updated on industry trends, competitors, and new products to highlight our value proposition.  

• Consistently achieve and exceed monthly sales targets, focusing on conversions and customer satisfaction.  

• Collect and share customer feedback to improve products, services, and internal processes.  
• Generate qualified leads through outbound prospecting, outreach campaigns, and other business development initiatives.
• Identify opportunities to grow existing customer accounts through upselling, cross-selling, and proactive customer engagement.
• Conduct outbound follow-up calls and outreach to prospective and existing customers to generate new sales opportunities.
• Maintain and nurture a healthy sales pipeline through consistent follow-up and CRM management.

What You’ll Bring: 

• Comfortable using live chat tools, voice systems, and CRM software. Experience with web hosting platforms is a plus.     

• Experience in a Sales Development Representative (SDR), Business Development Representative (BDR), Inside Sales, Sales Representative, or similar customer-facing sales role within a technology, SaaS, software, cloud, telecommunications, or subscription-based business.
• Experience with outbound prospecting, lead generation, cold calling, and sales outreach campaigns.
• Experience managing a sales pipeline and maintaining accurate records in a CRM platform (e.g., Salesforce, HubSpot, Dynamics, Zoho, or similar).
• Highly organized with the ability to manage multiple conversations simultaneously.     

• Excellent communication and interpersonal skills.    

• Ability to work independently and manage multiple priorities.    

• Willingness to work flexible hours, including evenings and weekends as needed.    

Benefits

Why You’ll Love It Here 

•  Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies. 
• Is a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated. 
• Performance-based incentives.  

Our Values 

Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.  

At Hosting.com, success is always shared — with our people, our customers, and our communities.