Sales customer support assistant

Our Kardex team based in Ostrava is growing! We are looking for a Sales Customer Support Assistant to join our Sales/New Business team!
The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 2500 employees worldwide develop and manufacture logistics solutions that are used in many different sectors, such as industrial manufacturing, retail and administration.
This role is an exciting job opportunity in a company that is known for innovative solutions and smart customer intralogistics projects that require your full commitment and professionalism!
In addition, we offer a climate in which success-oriented work and independent action are fun! We are also committed to ensuring specific training and teamwork opportunities in a multinational environment!
As a Sales Customer Support Office Assistant you will support the sales team by providing of all administrative activities connected to the Sales & Realization processes.
You will act as a brand ambassador by modelling the Kardex Remstar Core Values in every interaction with customers & colleagues and be the face of the New Business/Sales department across the CZ1 sub-region .

In this role you must prove to be flexible, well-organized, team and results oriented and willing to commit the time and effort necessary to meet our customers’ needs and satisfaction.

Your tasks

• Create leads & opportunities in Salesforce (source: emails, phone calls, events)
• Work daily in Salesforce (e.g. checking reports – Industry segment, DUNS, won projects, “Orders” etc.)
• Create sales orders and purchase orders (SAP)
• Verify customer credibility (so called credit check)
• Process bank guarantee documents (related to projects)
• Check order confirmations and communicate to TSPs / Project Coordinator / Site Manager (price, delivery date, etc.)
• Order and coordinate transport for the ordered units
• Communicate dates, deviations, special requests…etc. with the factories / other suppliers / customers
• Coordinate processing of installation protocols (between sales and realization team)
• Prepare delivery notes keep records updated (SF, OneNote, Booking/Billings, Order Tracking and other Data forms)
• Create invoices (down payments, final invoices) and track project costs and accruals
• Support the sales team at preparing documents for tenders and specific reports

Your profile

• Minimum secondary education
• Experience in administration and/or similar support roles
• Professional level user knowledge of MS Office (Word, Excel, Power Point, OneNote)
• Previous experience using SAP SD and Salesforce is an advantage
• Open and easy communicator
• Structured, self-organized and self-motivated approach
• Confident, effectively collaborated team player
• Organizational skills
• Time management ability
• Conscientiousness and reliability
• Local language (Czech or Slovak language – native speaker)
• English language proficiency (min. intermediate level)