Sales Associate - HRC Waikiki

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Responsibilities:

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

• · Greeting guests.
• · Answering questions - accurately and politely.
• · Answering the phone.
• · Making proficient sales transactions - using a point-of-sale system.
• · Handling cash and other forms of payment.
• · Maintaining proper cash drawer balances.
• · Directing guests to areas/restrooms.
• · Demonstrating impeccable product knowledge.
• · Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• · Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• · Maintaining a clean and organized store.
• · Maintaining proper product stock levels – through retail pulls & inventories.
• · Displaying Retail product – through HRC’s visual display standards.
• · Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• · Assuring the complete satisfaction of each and every guest.
• · Creating memorable experiences.
• · Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Skills:

• · Remaining calm in a hectic, fast-paced atmosphere.
• · Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• · Displaying a positive and outwardly friendly attitude toward guests.

Physical Demands:

• · Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• · Ability to sit for extended periods of time.
• · Ability to make repeating movements of the arms, hands, and wrists.
• · Ability to express or exchange ideas verbally and perceive sound by ear.
• · Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• · Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• · Ability to turn or twist body parts in a circular motion.
• · Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• · Ability to travel via auto or airplane for long periods of time.

Additional Requirements:

• · Maintaining a well-groomed appearance (“having a plan”).
• · Following all uniform guidelines.
• · Practicing all general safety & sanitation standards.
• · Recycling products, where possible.
• · Maintaining HRC’s 5 core Values and Mission Statement.