Key Responsibilities: 

• Engage customers through outbound dialler-generated sales campaigns. 

• Promote and sell products across the Transact, Borrow, Invest, Insure, and FNB Connect pillars. 

• Follow approved sales scripts, processes, and compliance requirements during all customer interactions. 

• Identify customer needs and maximise cross-sell opportunities through effective questioning and engagement. 

• Achieve sales, productivity, quality, conversion and compliance targets. 

• Accurately capture sales, customer interactions, and outcomes on relevant systems. 

• Effectively manage allocated leads and sales opportunities. 

• Deliver a professional and positive customer experience on every interaction. 

• Participate in coaching, training, and development initiatives to improve performance. 

• Contribute to a culture of continuous improvement, collaboration, and service excellence. 

Working Environment: 

• Fast-paced, target-driven outbound sales call centre environment. 

• Dialler-generated campaigns where customers may not be expecting the call. 

• Opportunity to cross-sell additional products based on customer needs and eligibility. 

Minimum Requirements: 

• FSCA Recognised NQF Level 5 Qualification. 

• RE5. 

• Mandated for FAIS Sub-Categories 1.17, 1.18 and 1.22 (Not currently under supervision). 

• 1-2 years' sales experience in a call centre environment. 

Key Competencies: 

• Sales Skills 

• Objection Handling & Closing Techniques 

• Customer Centricity 

• Resilience & Results Orientation 

• Communication Skills 

• Compliance & Attention to Detail 

• Accountability 

• Teamwork & Collaboration 

Success Measures: 

• Achievement of sales and scorecard targets. 

• Strong customer experience outcomes. 

• High quality and compliance standards. 

• Effective lead conversion management. 

• Positive contribution to team and business objectives.