SA Tech - L2 Support Engineer

Job Title- L2 Support Engineer

Experience- 4-10 years

Location- Bangalore(WFO)

Key Responsibilities:
• Provide advanced technical support for all major operating systems, including Windows, macOS, Linux, and others.
• Troubleshoot and resolve hardware and software issues on laptops, desktops, tablets, and mobile devices.
• Manage and resolve system and networking issues, ensuring minimal downtime and disruption.
• Perform regular system maintenance, updates, and patch management.
• Collaborate with team members to manage and support IT infrastructure projects.
• Lead and mentor junior engineers, providing guidance and technical expertise.
• Monitor system performance and implement improvements as needed.
• Ensure security and compliance standards are met across all systems and devices.
• Document technical issues, solutions, and best practices for future reference.
• Provide excellent customer service and support to internal and external stakeholders.
Qualifications:
• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Proven experience as an L2 System Engineer or similar role.
• Strong knowledge of major operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting and resolving hardware and software issues on various devices.
• Experience with network troubleshooting and management.
• Familiarity with system security practices and tools.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Experience in team management and mentoring is a plus.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Windows Server) are advantageous.

About the Company:

SA Technologies is a leading CMMI Level 5 certified organization in IT services, consulting, and staffing company headquartered in California, with a significant presence across the United States, Canada, and India. With over two decades of experience, SA Tech has established itself as a trusted partner for businesses seeking innovative and scalable technology solutions. The company specializes in delivering end-to-end IT services, including application development, cloud computing, enterprise resource planning (ERP), and IT staffing.