Returns Coordinator
Alpinestars
Apply to this job HQ - Torrance on site Until 8/31/2026 First posted March 27, 2026 Last posted July 2, 2026
Job description
Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports, driven by a commitment to performance, safety, and innovation. Behind every product is a dedication to service, integrity, and excellence; extending beyond the point of sale to ensure a seamless customer experience.
Position Overview
We are currently seeking a Returns Coordinator to serve as the key point of contact for managing product returns. This role ensures that returned merchandise is handled efficiently and in line with company standards, providing timely resolutions for our customers and contributing to an optimal post-purchase experience. By bridging customer service, warehouse operations, and inventory control, this function plays a critical role in supporting operational excellence and protecting the company’s reputation.
Key Responsibilities
- Process returns and exchanges in accordance with Alpinestars’ policies for e-commerce, retail, and wholesale customers
- Inspect returned items for quality, wear, or damage and determine appropriate disposition (restock, refurbish, return to customer)
- Communicate with customers and internal teams to resolve return-related issues quickly and professionally
- Coordinate with warehouse team to ensure timely receipt and restocking of returned goods
- Oversee intake of service orders across multiple departments, delivering accurate check-ins and timely distribution to appropriate teams
- Maintain accurate records of all return transactions, tracking trends and reporting on common return reasons or product issues
- Work closely with the quality control and product development teams to relay return feedback and product concerns
- Assist customers by issuing return labels and processing refunds or credits
Qualifications
- 1–3 years of experience in logistics, returns processing, or customer service (experience in apparel or sporting goods industry a plus)
- Strong attention to detail with excellent organizational and time-management skills
- Familiarity with inventory systems, return portals, and order management platforms (e.g., Full Circle, Shopify, etc.)
- Proficiency in Microsoft Office and Salesforce
- Effective communication skills, both written and verbal
- Ability to work independently and collaboratively in a fast-paced, high-performance environment
- Passion for motorsports or action sports culture is a bonus!
Compensation (from employer):
18–20 USD per-hour-wage
About this role
Summary
Manage product returns, coordinate with teams, ensure customer satisfaction, and maintain accurate records.
Job title
Returns Coordinator
Experience level
1-3 years
Industry
retail
Location requirements
on-site at HQ - Torrance, no remote work allowed
Salary
18–20 USD per-hour-wage
Management role
No
Skills & keywords
Required skills
logisticsreturns processingcustomer serviceattention to detailorganization
Preferred skills
inventory systemsreturn portalsorder managementMicrosoft OfficeSalesforce
Specializations
logisticscustomer serviceretailapparelsporting goods
Locations
Structured locations inferred from the posting.
Unknown location
On-site