Retirement Benefits Supervisor - Member Information Center

Louisiana

Baton Rouge, LA, LA, US Until 9/24/2026 6+ years exp First posted July 23, 2026 Last posted July 26, 2026

Job description

<img src="https://secure.neogov.com/images/AgencyImages/jobposting/1546/jobpostings/image/20260611060147_2 lines green-horizontal.png" alt="" style="width: 602px" class="fr-fic fr-dii">Why work for TRSL?<ul style="margin: 0 0 3pt; color: inherit; font-style: normal; text-indent: 0; padding: 0 0 0 40px"><li style="padding: 0; margin: 0">Service– All Louisianans have benefited from teachers that inspire and encourage us. At TRSL we give back to our state’s teachers by providing retirement security and excellent service. </li><li style="padding: 0; margin: 0">Culture– We value and support employees through open communication, professional development, recognition, and by creating a sense of community. </li><li style="padding: 0; margin: 0">Growth– TRSL encourages professional growth in a number of ways including professional development plans and career progression groups through SCS. We also offer financial assistance for professional certifications and postsecondary/graduate-level courses. </li><li style="padding: 0; margin: 0">Benefits– TRSL offers a generous benefits package including: a defined benefit pension plan, health insurance that is also available post-retirement, at least 10 paid holidays, sick and annual leave that rolls over from year to year, paid or time off accrued for hours worked over 40 per week, a deferred compensation plan, a flexible benefits plan, alternate work schedules, etc. </li></ul> The Retirement Benefits Supervisor serves as section supervisor of the Member Information Center (MIC) of the Retirement Department supervising 8 Retirement Benefits Analysts in activities relating to counseling members and employers via telephone, by virtual or in-person appointment, and who walk-in. <div style="font-style: normal; text-indent: 0; color: rgba(0, 0, 0, 1); margin: 0 0 10pt">AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:</div>Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understand and engagement. Developing Performance: Builds the future potential of others by supporting long-term growth, skill development, and career progression. Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results. Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal. Influencing Others: The ability to shape, guide, or alter the thoughts, behaviors, attitudes, or decisions of others. Building Trust: The ability to create a safe and supportive environment where others feel comfortable speaking up, sharing ideas, and acknowledging mistakes. Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers. Championing Continuous Improvement: The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture. Demonstrating Emotional Intelligence: The ability to identify and understand emotions in oneself and others and use that understand to manage one's behavior and relationships. Driving Vision and Purpose: The ability to create and communicate a compelling direction that motivates others and aligns with long-term goals.Seven years of experience in employee benefits; OR Six years of full-time experience in any field plus four years of experience in employee benefits; OR A bachelor's degree plus four years of experience in employee benefits; OR A Certified Retirement Counselor (CRC) or Certified Employee Benefit Specialist (CEBS) designation plus three years of experience in employee benefits. EXPERIENCE SUBSTITUTIONS: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.The official job specifications for this role, as defined by the State Civil Service, can be found <a href="https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=122540" target="_blank">here.</a>Job Duties: <ul type="disc" style="margin: 0 0 3pt; color: inherit; font-style: normal; text-indent: 0"><li style="margin: 0">Coordinates the workflow of eight Retirement Benefits Analyst 4 positions responsible for providing retirement counseling for members via telephone, in person or virtual.</li><li style="margin: 0">Coordinates the workflow of one Administrative Coordinator 4 responsible for scheduling virtual and in-person appointments and assisting visitors in the lobby.</li><li style="margin: 0">Supervises activities related to determining membership and service credit, counseling members on retirement options, processing purchases or transfers of service credit, refunds of contributions, repayment of refunds, and determining retirement benefit amount.</li><li style="margin: 0; color: inherit">Interviews and hires new analysts and evaluates current analysts subject to approval of higher-level Retirement System personnel.</li><li style="margin: 0; color: inherit">Manages contact center operations and contact center software as it relates to monitoring phone calls and analyzing quantitative data.</li><li style="margin: 0; color: inherit">Proactively provides coaching to team members to ensure quality customer service is maintained.</li><li style="margin: 0">Functions as the point of contact for de-escalation of highly complex or sensitive issues.</li></ul> Position-Specific Details: Appointment Type: Probational, Promotion, or Detail to Special Duty. Current classified permanent status employees may be required to accept a Probational Appointment. Compensation: This position has a Special Entrance Rate (SER) Retirement Benefits Supervisor- AS-618 - $2,317.60 Location– TRSL is conveniently located near the I-10 / I-12 split on Essen Lane, away from the congestion of downtown Baton Rouge. TRSL is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. How To Apply: <dl style="margin: 0; color: inherit; font-style: normal; text-indent: 0">No Civil Service test score is required in order to be considered for this vacancy.  To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. Applicants with international degrees must provide an equivalency evaluation and a copy of their transcripts at the time of application.   Additional TRSL Job Postings can be found <a href="https://www.governmentjobs.com/careers/louisiana/trsl" style="color: inherit; text-decoration: underline !important">HERE</a>.  All prospective new hires will be subject to employment eligibility verification via the federal government’s E-Verify system.  TRSL is a Substance Abuse and Drug-Free workplace. As an Equal Opportunity Employer, TRSL is committed to a diverse and inclusive workplace prohibiting discrimination on the basis of any non-merit factor.  <dd style="margin-left: 0; margin-bottom: 20px; font-style: normal !important"> <div style="margin: 20px; color: inherit; font-style: normal; text-indent: 0"><dl style="margin: 0"><dd style="margin-left: 0; margin-bottom: 20px; font-style: normal !important">Contact Information:  For further information about this vacancy contact: Aricka Hart - Human Resources Teachers' Retirement System of Louisiana P.O. Box 94123 Baton Rouge, LA 70804 Ph: 225-925-6900 Fax: 225-922-2579 Email:<a style="color: inherit; text-decoration: underline !important">[email protected]</a>     </dd></dl></div></dd></dl>

About this role

Summary

Supervise team providing retirement counseling and benefits management for members.

Job title

retirement benefits supervisor - member information center

Experience level

6+ years

Minimum experience

6+ years exp

Industry

government

Location requirements

On-site in Baton Rouge, LA; no remote work permitted.

Salary

$2k+

Management role

Yes

Skills & keywords

Required skills

communicationsupervisionbenefits knowledgecustomer serviceteam coordination

Preferred skills

retirement planningbenefits administrationsupervisory experiencecustomer relationsbenefits certifications

Specializations

retirement benefitscounselingsupervisioncustomer serviceemployee benefits

Locations

Structured locations inferred from the posting.

Baton Rouge, LA, USA

On-site City