Retail Store Supervisor

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Role Purpose

To generate revenue for the store through connections, contracts for both data and Voice, repairs and managing employees in the store.

Key Accountabilities

• Supervise employees in Retail Stores.

• Supervise daily operations of the store
• M-pesa management
• Handle and resolve higher level customer queries, inquiries, complaints and requests.
• To provide periodical reports covering progress on service quality measures.
• Renewal of operating licences.

Competencies

• Skills in sales and product  promotion
• Excellent communication skills both in Sesotho and English
• Supervisory and analytical skills
• Ability to train and develop skills

Qualifications and Experience

• Degree/Diploma in Business Administration or equivalent

•                 Experience in telecommunications, especially in customer care will be preferable

•                 Two years’ work experience in a managerial or supervisory position.

•                 A valid driver’s license with a minimum of two year driving experience.

•                 Knowledge of Billing system will be an added advantage