Retail Store Manager

The Role

We are looking for an experienced Sales Manager to join our amazing team of mission-driven individuals. The role will be responsible for managing our Hearing Center located in a prominent and bustling big box retailer. The role will be a “player-coach” role and will be expected to staff the Hearing Center and engage in-store customer traffic and educate potential customers about our hearing solutions to enable them live more connected and empowered lives. It's a consultative sales process that involves on-the-feet problem solving, empathy and tenacity.

The role is perfect for an energetic, empathetic self-starter with direct selling and retail management experience looking for the next challenge, who genuinely enjoys interacting with people and wants to play a vital role in a fast-growing startup. The role involves building relationships through multiple touch-points and delivering an exceptional experience at every point along the way.

The role will report directly to the Head of Retail/COO.  

Location:

Gaithersburg, MD

Responsibilities

• Manage staff of 1-3 in-store sales associates to ensure an effective and engaging in-store sales experience with coverage 7-days per week
• Coach and develop in-store associates to help them reach their individual and team goals
• Ensure the Hearing Center is staffed, clean, organized and welcoming to customers.  
• Provide recommendations to senior leadership on investments to improve the in-store experience and results
• Deliver an exceptional consultative sales experience by effectively communicating our unique offerings and mission to in-store customers and prospective clients.
• Develop strategies to increase sales and conversion methods
• Manage customer pipelines and the entire sales process including closing the sale
• Acquire and retain customers by providing guidance and support through each stage of their hearing journey
• Provide a best-in-class customer experience by becoming a product and subject matter expert in hearing aids, hearing loss and hearing health
• Provide key insights to operations, sales, and marketing teams to help identify issues, inform decisions, create learnings and drive change
• Provide basic customer support to your customers who come back with questions or need help
• Be able to adapt to, learn, and create new processes

Why Work with US?:

• Work with innovative technology and teams
• Motivated, mission driven and collaborative team environment
• Huge growth potential
• Have the opportunity to help more people gain access to quality hearing care

Compensation Range: 

Salary Range: $62K-$72K + Commission

Schedule
30-40 hours per week (Full Time)

Must be able to work onsite

Must be available for weekends

Benefits: 

Medical/Dental/Vision through Aetna; 401K, telehealth, commuter benefits, Paid Parental Leave, Flexible PTO, Paid sick leave