Retail RM Head

Quant Greece is a Fitch-rated, independent domestic NPL servicer managing c.€10bn across all asset classes, offering coherent E2E debt management solutions to financial constituents and institutional investors in Greece.

We are looking for a Retail RM Head to provide strategic leadership and direction to the Relationship Management function, ensuring the delivery of high-quality customer service and the design of sustainable, compliant, and commercially sound repayment solutions. The role owns portfolio performance and recoverability strategy, drives operational excellence, and represents the organization at senior-level committees with banks, investors, and key stakeholders to secure optimal outcomes.

The role is responsible for:

•  Setting and executing the Relationship Management strategy, aligned with overall business and portfolio objectives;
• Leading, mentoring, and developing Supervisors and Relationship Managers, fostering a high-performance, accountable culture;
• Owning portfolio recoverability performance, KPIs, and P&L impact, ensuring targets are met or exceeded;
• Establishing governance frameworks, controls, and quality standards to ensure regulatory and procedural compliance;
• Designing and optimizing operational processes, tools, and workflows, driving continuous improvement and efficiency;
• Utilizing data analytics and performance insights to inform planning, forecasting, and decision-making;
• Overseeing the management of complex/high-risk/high-value cases and acting as final escalation point;
• Collaborating effectively with other internal and external stakeholders, departments (Credit, Operations, Legal, etc);
• Representing the company at bank, investor, and internal executive committees, presenting portfolio performance, negotiating solutions, and securing approvals;
• Driving capacity planning, resource allocation, and budget management for the function;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

• Proven experience in Corporate/Retail Portfolios management for at least 8 years;
• Strong strategic thinking and commercial acumen;
• People management skills;
• Interpersonal and emotional skills;
• Decision-making and conflict-management skills;
• Problem-solving and negotiation skills;
• Presentation Skills;
• Data driven planning and problem solution;
• Organizational and project management skills;
• Comfortable working in high-pressure environments and on an agile delivery plan; and
• Fluency in English, and strong verbal and written communication skills.

Benefits

Your Life @ Quant 

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognized, and there will be great opportunities to ensure your career growth.  
Find out more about #LifeatQuant 👉🏼 qualco.group/life_at_qualco_group 

Your benefits 
Join the #Qteam and enjoy: 

💸 Competitive compensation, Meal vouchers, and annual bonus programs. 

💻 Cutting-edge IT equipment, mobile phone, and data plan. 

🏢 Modern facilities, free coffee, beverages.

👨‍ Private health insurance, occupational doctor and nutritionist. 

💡 Career and talent development tools. 

🎓 Mentoring, coaching, personalized annual learning, and development plan. 

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities. 

 
At QUANT, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity, or disability make no difference in Quant. We want to attract, grow and retain the best people based only on their ability and behavior. 

Application Note: All CVs and application materials should be submitted in English to be considered for this position. 

Disclaimer: QQuant collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.

Your Life @ Quant 
This role is a office-based opportunity in Athens. 

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognized, and there will be great opportunities to ensure your career growth.  
Find out more about #LifeatQuant 👉🏼 qualco.group/life_at_qualco_group 

Your benefits 
Join the #Qteam and enjoy: 

💸 Competitive compensation and monthly bonus programs 
🏢 Modern facilities, Ping Pong room, free coffee and beverages 
💻 Cutting-edge IT equipment 
🚌 Indoor parking 
👨 Private health insurance, onsite occupational doctor and nutritionist
🤸‍♂️ Onsite gym, restaurant and wellness facilities 
💡 Career and talent development tools 
🎓On-the-job training & coaching, personalized annual learning and development plan 
🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities 

 
At QUANT, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity, or disability make no difference in Quant. We want to attract, grow and retain the best people based only on their ability and behavior. 

Application Note: All CVs and application materials should be submitted in English to be considered for this position. 

Disclaimer: QQuant collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.