Retail Property Manager

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

This Retail Property Manager position serves as the primary liaison between landlords, sub-tenants, and our client to deliver exceptional property management services. You'll oversee lease compliance, coordinate maintenance and capital works, and manage financial responsibilities including budgets, invoicing, and cost optimization across a portfolio of properties. The role requires strong relationship management skills to proactively address building issues, ensure timely resolution of landlord work orders, and maintain accurate lease data systems. You'll also support lease transitions, financial reporting, and collaborate closely with facilities teams to exceed service delivery expectations while managing risk and maintaining budget targets within 1% variance.

Key Responsibilities include:

• Proactively develop and manage the relationships with the Landlord, Sub-Tenants and Client to ensure service delivery expectations are exceeded.
• Be the first point of contact for all communication with Landlords and Sub-Tenants including proactive engagement to undertake preventative maintenance, capital works, Landlord consents and lease obligations. 
• Drive activity with Landlords in emergency situations.
• Monitor and manage all work orders which are a landlord responsibility to not greater than 30 days unless as approved as part of a larger strategy.
• Ensure compliance with all relevant legislation, occupational health and safety, environment and risk management policies and procedures via the Facilities Managers.
• Manage Landlord and Sub-Tenant obligations as per the terms of the lease.
• Support make-good and all other lease termination commitments at expiry or sooner determination and facilitate onsite hand back with the Landlords.
• Proactively liaise with the Lease Administration team to ensure all lease terms are accurately reflected in the lease information database (Portfolio) in a timely manner.
• Manage Portfolio to ensure data accuracy of >98%.
• Assist in management of property operating expenditure across the portfolio including preparation of budgets, management of debtors and reporting, expenditure reporting, accruals, seeking opportunities to reduce costs and increase revenue while adhered to the agreed financial timetable.
• Support to achieve financial year budget within +/- 1%, excepting any variances agreed with Westpac (such as changes to network plan or closure sites).
• Ensure payment of relevant lease expenses in a timely manner – including outgoings, statutory costs, insurance and any other costs payable under the lease.
• Review and validate monthly rent roll variances and provide commentary on changes.
• Assist with regular portfolio management reports, within specified timeframes, detailing property status and performance including recommendations on property and leasing issues.

• Comply with all requirements of the client contract and meet or exceed key performance indicators.
• Actively encourage an environment that supports being responsible for improvement, teamwork, cooperation, performance excellence and personal success.
• Support a culture of best practice and innovation and pro-actively develop and implement strategies, policies and procedures for the property management functions.
• Assist and support Facilities Management and the other Portfolio Managers in their absence.

Team Environment

• Actively   encourage   an   environment   that   supports   teamwork, cooperation, performance excellence and personal success.
• Positively contribute to team meetings.
• Actively support other team members.
• Always maintain respect for other staff.

Performance Objectives

To provide outstanding customer service by strategically delivering exceptional property management outcomes in the allocated property portfolio that support Westpac's delivery of services to their customers and aligns with the retail network plan objectives.

It is critical for this role to engage with stakeholders across all levels of the business to ensure that service delivery expectations are met without introducing financial or tenure risk to Westpac.

• Provide superior client service.
• Contribute to growth of company.
• Meet assigned financial targets.
• Enhance own professional and personal skills
• Actively support other team members.

Sound like you? This is what we’re looking for:

• Real Estate representative certificate essential.
• Experience working in a high-volume environment with a major landlord or retailer preferred.
• Experience in property / contract / project management related fields.
• Ability to deal with a variety of complex issues concurrently, within tight operational deadlines.
• Goal oriented and focused on meeting performance targets.
• Excellent client service and communication skills.
• Ability to work well in a team environment.
• Drivers Licence required.

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ505984