Retail Operations Associate

We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.

Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.

Responsibilities:

Staff Management:

• Recruit, train, and develop retail staff in collaboration with HR and Area Managers
• Implement structured coaching and development plans, including on-the-spot feedback and regular appraisals
• Manage manpower planning, attendance, and scheduling in coordination with AM/AAM and HR
• Conduct one-on-one discussions, team briefings, performance appraisals, coaching, conflict resolution, and disciplinary actions
• Motivate, recognize, and empower the team, fostering a culture of feedback and accountability
• Ensure effective team organization to maximize sales and productivity
• Lead by example with presence on the sales floor, maintaining a positive and collaborative work environment

Stock & Merchandise Management:

• Work with Inventory Team to maintain optimal stock levels and store organization
• Oversee deliveries, stock accuracy, and storeroom maintenance
• Analyze sales trends, bestsellers, and slow moving items to provide feedback on inventory needs
• Monitor competitor activity and market suitability of collections
• Develop action plans to improve sales performance based on data and feedback

Operations & Administration:

• Ensure compliance with SOPs, legal requirements, safety protocols, HR policies, and operational best practices
• Optimize store processes for efficiency and team well-being
• Oversee store administration, documentation, and reporting in collaboration with relevant departments
• Manage store expenses and ensure cost control

Requirements:

• Diploma or degree in Business, Retail Management, or a related field
• 0–2 years of experience in a retail environment; fresh graduates are welcome to apply
• Basic understanding of retail operations, stock management, and customer service
• Strong interpersonal and communication skills, with the ability to engage and motivate teams
• Customer-focused mindset with a proactive and hands-on attitude
• Comfortable working in a fast-paced, retail floor-based environment, including weekends and public holidays
• Organised and detail-oriented, with the ability to manage tasks and priorities effectively
• Proficient in Microsoft Excel
• A team player who takes initiative and leads by example

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