Retail Operations & Services Director ANZ

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

Lead the Future of Retail Operations Across ANZ

This is more than a retail operations role. It's an opportunity to shape how some of the world's most recognised optical and eyewear brands operate, innovate, and deliver exceptional customer experiences across Australia and New Zealand.

Based in Sydney and reporting to the Vice President Store Operations ANZ, you'll lead the strategy, systems, programs, communications, governance, and operational support that power our retail network across EssilorLuxottica brands including OPSM, Laubman & Pank and EyeQ.

Working at the intersection of retail, technology, customer experience, and business transformation, you'll play a pivotal role in driving operational excellence, enabling growth, and delivering innovative solutions across a diverse multi-brand network.

What You'll Be Leading

• Driving the ANZ Retail Operations strategy and roadmap across multiple retail banners.
• Leading major business transformation and continuous improvement initiatives.
• Enhancing store performance, productivity, labour management, customer experience, and operational effectiveness.
• Overseeing key retail programs including Omnichannel Services, medtech initiatives and emerging retail technologies.
• Partnering with local and global leaders to deliver strategic priorities and commercial outcomes.
• Championing operational excellence, governance, compliance, and risk management.
• Leading a high performing team that supports and enables our retail network.

About You

You are a commercially savvy and influential retail leader who thrives in fast-paced, customer-centric environments.You'll bring:

• Senior retail operations leadership experience within large, multi-site retail environments.
• A proven track record of operational transformation and business performance improvement.
• Exceptional stakeholder management and influencing skills.
• Strong commercial, financial, and analytical capability.
• Experience leading complex operational, technology, and change initiatives.
• A passion for innovation, continuous improvement, and elevating the customer experience.

This is a rare opportunity to influence retail strategy at scale across an iconic portfolio of brands, lead meaningful transformation, and make a visible impact on millions of customer experiences every year.

Why Join Us?

A career with EssilorLuxottica will also offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
• Abundance of local cafes, a major shopping centre and close to public transport facilities
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network
• Options for a hybrid working environment

Apply now and help redefine what's possible in retail!

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.