Retail Compliance Manager

Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for pets, people and the planet. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life, making an impact for Pets, People and the Planet!

In this role you’ll partner closely with Regional Managers and Store teams to ensure strong operational standards, effective stock management, and a safe, compliant store environment. You will work to ensure consistent delivery of exceptional service, sustainable profitability, and high standards for pets, people and the planet.

How You’ll Shape Success

Compliance & Risk

• Ensure all stores operate in line with company policies, audit standards, and WHS requirements

• Monitor and drive compliance across operational, safety, marketing, and VM standards

• Investigate incidents, identify root causes, and implement corrective actions to minimise risk

Stock Integrity & Operations

• Drive a strong culture of stock integrity, shrinkage control, and process discipline

• Oversee stock management processes including cycle counts, stocktakes, and inventory accuracy

• Analyse stock trends and provide actionable insights to improve performance

Leadership & Capability

• Lead, coach, and support Store Teams to deliver operational standards and performance outcomes

Performance & Continuous Improvement

• Deliver reporting and insights to improve visibility, accountability, and business performance

• Identify performance gaps and drive continuous improvement initiatives to enhance efficiency and profitability

What Makes You a Great Fit!

• Proven experience in retail operations, compliance, or stock control roles

• Strong understanding of inventory management, stocktakes, and retail KPIs

• Demonstrated ability to lead, coach, and influence teams

• Analytical mindset with the ability to turn data into actionable insights

• High attention to detail and strong problem-solving skills

• Excellent communication and stakeholder engagement capability

• Ability to manage competing priorities in a fast-paced environment

Why This Role?

• Take the next step in your Petstock career and broaden your exposure across stores and stakeholders.

• Play a key role in strengthening how we operate across the network

• Continue to grow your capability within a values-led organisation

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within an 80km radius) to strengthen community connections and support local economies.  Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.   

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.