Restaurant General Manager (RGM)- Quick Service Restaurant

Main Purpose

As a Restaurant General Manager (RGM), you will lead a quick service restaurant to consistent operational excellence by inspiring, developing, and guiding your team to deliver on company standards, policies, and procedures while creating exceptional guest experiences.

Key Responsibilities

Operational Excellence

• Champion CHAMPS standards by leading the team to consistently exceed expectations in Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service.
• Manage restaurant shifts in line with company policies, driving sales growth, efficiency, and profitability.
• Forecast and schedule labour effectively to meet operational and business demands.
• Implement and maintain controls to ensure the safety and security of employees, customers, property, and company funds.
• Oversee stock management and cost controls to maximise sales and profitability.

Business Performance

• Achieve Business Scorecard targets.
• Lead and execute local store marketing initiatives.
• Monitor performance trends and take proactive corrective action where required.

People Leadership

• Recruit, train, coach, and develop a high‑performing team.
• Build an inclusive, positive, and high‑energy work environment.
• Lead with heart, role‑modelling company values and fostering strong engagement and accountability.

What You’ll Need

• 3–5 years’ management experience within Hospitality or the Quick Service Restaurant (QSR) industry.
• Strong English communication, numeracy, and MS Office skills (Teams, Excel, Word).
• Grade 12 (NQF Level 4) is required; a relevant tertiary qualification is advantageous.
• A genuine passion for product quality, customer service excellence, and pride in the KFC brand.
• Based in the Cape Town / Western Cape area (advantageous).

Only shortlisted candidates will be contacted for interviews.

Important Notes

• This role may evolve in line with business needs; any changes will be communicated accordingly.
• Additional duties may be assigned as required by the business.
• We are committed to Diversity, Equity, Inclusion, and Belonging, and all appointments will be made in line with these principles.