Resolutions Specialist

About Ship Sticks

Global Sticks Express (d/b/a ShipSticks) is a leading logistics company specializing in innovative shipping solutions. Our mission is to provide efficient, reliable, and customer-focused services worldwide. We are committed to excellence, continuous improvement, and delivering exceptional customer satisfaction. We’re seeking a Resolution Support Specialist to join our team. An opportunity to be part of a fast-paced environment with strong career growth and internal promotion opportunities.

Responsibilities:

• Issue Management: Address and resolve pickup and delivery issues, ensuring timely and effective solutions.
• Customer Service Excellence: Provide outstanding customer service, demonstrating empathy and professionalism in every interaction.
• Problem Solving: Utilize strong analytical skills to identify and resolve a variety of issues, thinking critically to develop innovative solutions.
• Multitasking: Efficiently manage multiple tasks and support requests throughout the day, prioritizing issues based on urgency and customer impact.
• Clear Communication: Communicate effectively with customers and team members, ensuring that all parties are informed and aligned throughout the resolution process.
• Organization: Maintain detailed records of customer interactions and resolutions, ensuring information is easily accessible for future reference.
• Feedback Receptiveness: Actively seek and respond to feedback from team members and supervisors to enhance personal performance and contribute to team success.

Qualifications:

• Preferred background in logistics, customer service, or sales
• Strong organizational skills with the ability to prioritize and manage multiple tasks
• Professional and positive demeanor
• Excellent written and verbal communication skills
• Strong critical thinking and problem-solving abilities

Position Benefits:

• Full training provided – no experience required
• Competitive pay with bonus opportunities
• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid vacation
• Supportive team environment
• Opportunities for career advancement