Residential Claims & Estimate Advisor
TD Bank, N.A.
Apply to this jobWork Location:
Calgary, Alberta, CanadaHours:
35Line of Business:
TD InsurancePay Details:
$66,800 - $94,300 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Residential Claims & Estimate Advisor as known as Residential Virtual Appraisal (RVA) Advisor
Who We Are
TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers.
Our National Catastrophe Claims team supports customers during some of their most challenging moments. Through innovative virtual claims solutions, we help customers recover more quickly by providing timely guidance, professional expertise, and seamless claim resolution.
About the Role
As a Residential Virtual Appraisal (RVA) Advisor, you will play a key role in helping customers navigate residential property claims following a loss. Using virtual technology, you will inspect damages, develop repair scopes, prepare estimates, and guide customers through the claims process.
Success in this role requires strong customer service skills, sound estimating knowledge, analytical thinking, and the ability to make informed claims decisions while providing a positive customer experience.
Key Responsibilities
Customer Experience (Legendary Service)
Deliver a customer-first experience through empathy, active listening, and clear communication
Guide customers through the virtual appraisal process and explain claim outcomes, repair options, and next steps
Provide timely updates and support throughout the life of the claim
Virtual Inspection & Claim Management
Conduct virtual property inspections to assess damages and determine repair requirements
Prepare accurate repair scopes and estimates using industry-standard estimating platforms
Maintain detailed claim documentation and ensure timely claim resolution
Manage a high-volume caseload while balancing quality, productivity, and customer outcomes
Analytical Thinking & Decision Making
Gather and evaluate information from multiple sources to support claim decisions
Apply policy knowledge and coverage understanding to determine appropriate claim outcomes
Review estimates and supporting documentation to ensure fair and accurate settlements
Collaboration & Teamwork
Partner with contractors, vendors, adjusters, and internal stakeholders to support claim resolution
Contribute to team objectives and operational performance goals
Share knowledge and best practices to support team success
Growth & Continuous Improvement
Develop expertise in residential construction, estimating, and claims handling
Support process improvements and the ongoing evolution of virtual claims practices
Pursue professional development opportunities, including CIP designation and industry certifications
What You Bring
2+ years of residential property claims adjusting experience preferred
Strong understanding of residential construction and repair practices
Experience using Xactimate and related estimating platforms
Excellent customer service, communication, and negotiation skills
Demonstrated ability to investigate, analyze, and resolve complex claim situations
Strong organizational skills and ability to manage competing priorities in a fast-paced environment
Progress toward or completion of a CIP designation is considered an asset
HAAG certification or equivalent building damage training is considered an asset
Provincial claims licensing may be required
Bilingual (English/French) communication skills may be required depending on location
Why TD Insurance
A supportive and inclusive culture that values your growth
Opportunities for career development and advancement
Flexible and innovative ways of working
The opportunity to help customers during critical moments in their lives
Meaningful work that makes a real difference for our customers and communities
Who We Are:
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetSummary
Manage residential property claims via virtual inspections, estimates, and customer guidance.
Job title
Residential Claims & Estimate Advisor
Experience level
2+ years
Minimum experience
2+ years exp
Industry
insurance
Location requirements
Calgary or Markham, remote options unspecified
Salary
C$67k–C$94k
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Calgary, AB, Canada
Markham, ON, Canada