Residential Account Manager
Elizabethtown Gas Company
Apply to this jobAbout Us
South Jersey Gas is a natural gas utility company that delivers safe, reliable, affordable clean energy to over 400,000 residential, commercial, and industrial customers in Atlantic, Cape May, Cumberland, Salem, and portions of Gloucester, Burlington, and Camden counties in New Jersey. At our core, we are dedicated to being a committed community partner, providing exceptional customer service and developing innovative clean energy solutions to meet the needs of the future.
At South Jersey Gas, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.
Position Summary
The Residential Account Manager identifies and onboards new residential customers in their target markets. They achieve their goals via daily activity including door to door prospecting, lead follow-up and customer appointments.Essential Functions:
Deliver on assigned sales targets by maintaining strong prospecting activities and achieving high appointment and close rates.
Follow up on leads and develop effective relationships with current and prospective customers leveraging lead-generating activities such as cold calling, door-to-door sales, neighborhood/group presentations as well as attendance at community events.
Educate prospective customers on the conversion to natural gas process, setting clear and honest expectations of timelines and activities.
Build and foster a network of referral partnerships to create new opportunities for customer and revenue growth including relationships with HVAC contractors, real estate professionals, and other trade organizations.
Capture sales activity in Salesforce.
Onboard new residential customers and recommend improvement measures based on Energy Efficiency Programs.
Maintain accurate records including sales call reports, expense reimbursement forms, etc.
Attend regular sales meetings and development training.
Perform other duties as assigned.
Environmental Working Conditions:
- Perform field work tasks year round
- Safety sensitive
- Travel/Driving to meet with customers
- Frequently meet with contractors at construction sites with exposure to extreme temperatures, noise atmospheric conditions such as dust, dampness, humidity
Qualifications
Required Experience:
- Bachelor’s degree with a minimum of 2 years of relevant experience
- Master’s degree with 0 years of relevant experience
- Equivalent work experience may be considered in lieu of degree
- The relevant 2 years’ experience should be from a successful direct sales role in a commissioned sales environment; or relevant work experience
- Cold calling and door to door sales experience
- Proven track record of meeting and exceeding sales goals
- Valid driver’s license
- Proficiency working on a CRM platform
- Proficiency in Microsoft Office Suite
Required Skills:
- Exceptional people and project management skills
- Outstanding time management, prospecting, and presentation skills
- Dedication to delivering positive customer experiences
- Excellent organizational, interpersonal, verbal, and written communication skills
- Ability to develop and maintain relationships with customers in a competitive environment
- Ability to develop and nurture collaborative working relationships with Sales team and other internal business partners including Marketing, Design, and Engineering
- Demonstrates initiative and resourcefulness, and the ability to work with minimal supervision
- Self-directed, highly motivated, results-driven, problem-solver
Preferred Skills:
- Salesforce experience
- Project management experience
- Ability to understand, explain and conduct energy cost and consumption comparisons
Explore the Possibilities
South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.
Benefits Package Overview
SJI offers a competitive and comprehensive benefits package to eligible employees.
The SJI “Total Rewards” Benefits Package include:
- Flexible vacation, Paid Time Off, and Sick Leave package
- Comprehensive Health, Dental, and Vision Insurance
- Short-term and Long-term Disability Insurance
- 401(k), with generous company match
- Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.
Equal Opportunity/Affirmative Action Employer
At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.
Summary
Identify, onboard, and develop residential customers via prospecting, sales, and relationship management.
Job title
Residential Account Manager
Experience level
2+ years
Minimum experience
2+ years exp
Industry
utilities
Location requirements
Glassboro, NJ; remote work not allowed
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Glassboro, NJ, USA