Resident Services Assistant, Sedona Suites HCMC

JOB DESCRIPTION

• Meets and greets arriving guests, engage each guest as a unique individual and listen attentively to their requests

• Perform accurate check ins and check outs of guests daily

• Answer the telephone in a timely and professional manner

• Reviews the arrival list daily and assists in preparing and distributing welcome amenities

• Escort VIPs to their rooms and check them in before their arrival

• Attends promptly to customers' inquiries and assists them with their needs

• Listen to guest’s complaints or concerns and resolve their issue in a timely manner

• When it comes to complaints, provide solutions to their issues or concerns

• Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention

• Acknowledge all the facilities of the hotel and knows the surrounding areas when asked for directions

• Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of shift

• Promote a safe working environment

• Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary

• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards

• Comply with the Hotel Policies, Procedures and Code of Ethics

• Performs any additional tasks which are assigned by management.

JOB REQUIREMENTS

• Education: Graduate in Hospitality Management or Equivalent

• Language: English / Vietnamese, written, spoken and reading proficiency in the English language

• Computer: Microsoft office

• Experience: Minimum two years of hotel in the position

• Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests

• Have good listening skills

• Have good problem solving skills with attention to details, patience to stay polite, even in stressful situations

• Should be able to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner

• Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guest

• Be willing to take on additional responsibilities whenever there is a need, and should be able to build professional and healthy relationship with the internal members as well as customers.

BUSINESS SEGMENT

Real Estate

PLATFORM

Operating Division