Resident Consultant

Job Summary

 The Acme Customer Success team delivers a strong influence on the success of each Acme implementation by its customers. The Customer Success function ensures success by engaging with customers in the pre-sales and post-sales stages by assisting in their Enterprise Cloud strategy and architecture.  Besides helping customers implement Acme products successfully, the team ensures customer success in fully implementing their virtualized and software-defined data centers.  The Acme Resident Consulting function includes assessment, design, implementation, integration and automation services as well as project management.

Acme Customer Success is looking for a Cloud Automation consultant to serve as a Resident Consultant at a large retail services company in Charlotte, NC.  While this is a full-time position with Acme the initial assignment is a eight-month residency with a strong potential for extension.  At the end of the residency the consultant will continue as a full time Acme Services Consultant or Customer Success Resident.

Responsibilities:

• Act as trusted advisor to customer infrastructure and engineering teams providing guidance as well as Acme and VMware best practices.
• Identify and suggest architectural and engineering changes that would benefit both Acme and the customer in the environment.
• Cross team integration and support for Acme related issues with follow through to resolution.
• Detailed documentation of best practices, processes, and knowledge as related to the customer’s environment.
• Integrate with the Acme sales team for the account, identifying and communicating new opportunities as appropriate as well as ongoing customer status and reporting.
• Training and enablement of customer resources.
• Develop and Implement Cloud Automation for a Web Scale platform.
• Perform capacity planning and architectural strategy activities in concert with customer architecture and engineering team.

Required Qualifications:

• A minimum of 10 years of experience as a devops/cloud and virtualization consultant.
• Open Stack cloud automation experience.
• VMware ESXi and KVM based hypervisor experience.
• Deep scripting and automation background, PowerShell preferred.
• REST API programming experience.
• Deep understanding of data center virtualization.
• Deep understanding of storage technologies and data protection technologies like replication, snapshots, backup, restore, etc.
• Deep Windows administration abilities and experience.
• 10 years of experience with Citrix products including Xen Desktop and Xen App.
• Experience with complex data migrations.
• Ability to independently analyze and diagnose highly complex networking problems across different platforms.
• Ability to be hands-on in servicing the requirements of a client.
• A focus on customer satisfaction and relationship.
• High level of comfort performing white boarding sessions and PowerPoint presentations, create best practice white papers. 

Preferred Qualifications:

• Experience in the retail Industry.
• Experience with Acme Enterprise Cloud Platform.
• Acme NPP 5 certification
• Deep understanding of software-defined storage with a focus on distributed storage.
• Migration of workload, both P2V and V2V.
• A Bachelor’s Degree in Engineering, Computer Science, or MIS.