Reservations & Sales Specialist

Fodele Beach & Water Park Holiday Resort and The Syntopia Hotel, two distinguished hospitality destinations in Crete, are seeking to recruit a Sales & Reservations Specialist for permanent employment.

The successful candidate will be based at the Reservations & Sales Offices of Fodele Beach & Water Park Holiday Resort and will support reservations, sales activities, and business development initiatives for both properties.

About us :

Fodele Beach & Water Park Holiday Resort is a renowned 5-star beachfront resort located on the beautiful sandy beach of Fodele, while The Syntopia Hotel is a contemporary lifestyle destination offering unique hospitality experiences. Together, our properties are committed to delivering exceptional guest satisfaction through personalized service, innovation, and a passion for hospitality excellence.

Our people are the driving force behind our success. We offer a dynamic working environment, opportunities for continuous learning, and the chance to contribute to the growth of two leading hospitality brands in Crete.

Job Responsibilities:

• Manage and coordinate reservations for both Fodele Beach & Water Park Holiday Resort and The Syntopia Hotel, ensuring accuracy and exceptional service standards.

• Respond promptly and professionally to reservation requests, inquiries, and sales opportunities received via phone, email, and online channels.
• Maximize revenue through upselling, cross-selling, and promoting room upgrades, special offers, and hotel services.
• Build and maintain strong relationships with travel agencies, tour operators, corporate clients, and other B2B partners.
• Prepare and follow up on quotations and commercial proposals.
• Coordinate with Front Office, Revenue Management, Sales, and Operations teams to ensure seamless guest experiences.
• Process reservation amendments, cancellations, and special requests in accordance with company policies.
• Maintain accurate guest, client, and partner records within reservation and CRM systems.
• Assist in developing and implementing promotional campaigns.
• Participate in sales calls, networking opportunities, and business development activities as required.
• Generate periodic reports related to reservations, sales performance, and market activity.

Requirements

• Minimum 1 year of experience in Reservations, Sales, Front Office, or a related hospitality position, preferably within a 4* or 5* hotel environment.
• Previous experience in hotel sales, reservations, account management, or business development will be considered a strong advantage.
• Excellent communication, negotiation, and relationship-building skills.
• Strong command of English, both written and spoken. Additional languages will be considered an asset.
• Commercial awareness and a proactive sales-oriented mindset.
• Excellent organizational and multitasking abilities with strong attention to detail.
• Proficiency in hotel reservation systems, PMS platforms, CRM tools, and Microsoft Office applications.
• Ability to work independently while contributing effectively within a team environment.

• Resident of Heraklion or Rethymno.

Benefits

Why Join Our Team

This is an exciting opportunity to contribute to the commercial success of two unique hospitality brands while developing your career within a dynamic and growing organization.

We offer:

•Career development opportunities in a dynamic and growing work environment

•Continuous Training and skill development opportunities

•Supportive and collaborative work environment.

•Exposure to both resort and lifestyle hotel operations, providing valuable hospitality and commercial experience.

•Meal within the hotel during the operational period

•Access to the hotel gym  during the operational period

If you are passionate about hospitality, sales, and creating exceptional guest experiences while driving business growth, we would love to hear from you.

Apply now and join the teams of Fodele Beach & Water Park Holiday Resort and The Syntopia Hotel.