Reservations Agent at 5 Star Hotel

Reservations Agent at 5* Hotel

Tucked away in the heart of historic St James’s and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is the epitome of traditional British luxury. The Stafford London is home to the renowned American Bar, a London institution and The Game Bird, a restaurant which celebrates contemporary British cooking.

When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a Company where the skills and knowledge you gain here will be recognised in the industry worldwide.

If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first-class service skills then this may be the place for you.

Your responsibilities will include:

• Answering the telephone as per The Stafford’s standards.
• Ensuring that all reservations, enquiries and requests are confirmed in line with Company policy.
• Negotiating with clients to achieve maximum revenue profit potential, whilst satisfying clients’ needs.
• Maintain relationships with our regular guests to encourage repeat business and to develop new relationships to encourage new regular guests.
• Ensuring that the Property Management System (Opera V5) is maintained with accurate records for clients, agencies and companies.
• Being aware of all Front Office procedures and assist with Reception duties when required.
• Being fully aware of all tariffs, promotions, facilities and current activities within the hotel, the local area and London.

Qualities we are looking for:

• A passion for 5* guest service
• Excellent attention to detail
• Forward-thinking and innovative
• Excellent telephone manner
• Great with people
• Proficient in English language

What you’ll get in return:

• A competitive salary
• Rewards, discount and cashback scheme
• Staff discount on food and accommodation
• Training and development
• Meals on duty
• Complimentary dry cleaning of work clothes

Sound like you? Apply, and we will contact you!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.