Reservation Executive

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

1. Constant upkeep of Opera Cloud Reservations system through updating of rates systems, validity dates, mail messages, availability control 
2. Check no shows from previous day and give details to Duty Manager for processing and follow up.
3. Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders
4. Reconfirm all arrivals 1 day prior to arrival and ensure all relevant information is available to Front Desk by the evening prior to arrival Ensure an accurate and complete guest history exists for all return guests and that details of arrivals etc. are communicated to Management
5. Assist in preparation and checking of rate manual, ensure rates and rates schedule in computer system are correct.
6. Communication with DOS and sales department to forward all possible leads and feedback from inbound and corporate markets.
7. Communication between Front Office and Reservations Office open and reciprocal.
8. Ensure completion of daily duties, eg. Correspondence, filing, reports, etc. Adherence to Emergency Communication procedures ensuring that

Qualifications

1 or 2 years of experience in reservation.

Knowledge Opera PMS & Opera Cloud.