Representative lead

Job Title: Representative Lead

Location: Singapore

Job Description:
Matoco is seeking a Representative Lead to drive our team’s frontline engagement and execution. As a Representative Lead, you will provide mentorship, coordinate operational activities, and serve as a point of escalation for our team of representatives. Your role will include optimizing team performance, ensuring high standards of service, and actively contributing to a collaborative environment. You will work closely with management to maintain process effectiveness and support business goals.

Key Responsibilities:

• Lead a team of representatives, offering guidance and mentorship

• Coordinate daily activities and monitor performance to achieve targets

• Resolve escalated issues and ensure customer satisfaction

• Collaborate with cross-functional teams to drive process improvements

• Track and report team metrics to leadership

Requirements:

• Prior experience in a lead or supervisory role

• Strong communication and interpersonal skills

• Ability to resolve conflicts and manage escalations

• Proven problem-solving skills and attention to detail

• Excellent organizational skills and the ability to multitask

Benefits:

• Competitive salary

• Collaborative and innovative workplace

• Opportunities for career progression

• Supportive management and resources for professional growth

Ready to lead and inspire a team? Apply here to join Matoco as our Representative Lead in Singapore!