Representative, Customer Service

- Collaborate with external and internal customers and coordinate with other departments such as Sales, Supply Chain and Logistics in order to generate solutions to questions and complaints of all sorts (among others: quotations, invoicing, master data, quality) - Manage a portfolio of customers, for which you will be the main contact point. You report and contribute to solutions for possible problems and complaints to assure a high customer satisfaction - Manage incoming customer orders: - Request and confirm delivery dates and keep track of customer specific expectations - Keep the customer informed of production, planning & shipping - Consult with our production plants to get information about the supply status - Organize special logistic services for our customers like consignment stocks - Support actively the Sales organization for prospection of new customers and for opportunity detection with existing customers: - Update of customer master data - Main...