Repair Coordinator

Repair Department Coordinator – Be the Engine Behind Our Service Team ⚙️
Location: 5190 Towles Road, Hollywood, SC 29449 (In-Office, Local Candidates Only)
Wage: Hourly: $23–$26 per hour
Schedule: Monday – Friday, 7 AM – 5 PM

Do you thrive on organization, communication, and keeping moving parts aligned? Aqua Blue Pools is looking for a Repair Department Coordinator to help drive the daily success of our repair department. This role is ideal for someone who enjoys problem-solving, coordinating schedules, and creating a smooth experience for both customers and technicians.

Why Join Aqua Blue Pools? ✨

At Aqua Blue Pools, we believe great service starts with great people.

🔹 Solutions-Focused Mindset – We approach every challenge with confidence and professionalism
🔹 Integrity in Every Interaction – We value honesty, accountability, and trust
🔹 Dependable Results – Our customers count on us to deliver quality service
🔹 Customer Commitment – We go above and beyond to create exceptional experiences
🔹 Initiative & Ownership – We take action and solve issues proactively
🔹 Collaborative Culture – Teamwork is at the center of everything we do
🔹 Adaptability – We stay flexible and focused in a fast-paced environment

What You’ll Do (Your Day-to-Day) 📋

Scheduling & Coordination 📅

🔹 Manage technician schedules and appointment flow
🔹 Ensure service calls are assigned efficiently
🔹 Communicate schedule updates and adjustments in real time

Customer Support ☎️

🔹 Keep customers informed throughout the repair process
🔹 Answer questions and provide timely updates
🔹 Help resolve service concerns with professionalism and care

Work Orders & Billing 🧾

🔹 Create detailed repair work orders
🔹 Process invoices accurately and promptly
🔹 Coordinate with accounting on billing questions

Inventory & Support 📦

🔹 Track technician truck inventory
🔹 Help manage stock levels for commonly used parts
🔹 Support restocking and supply coordination

Performance Tracking 📈

🔹 Monitor work order completion and scheduling metrics
🔹 Assist with next-day technician preparation
🔹 Maintain accurate department records

What We’re Looking For 💼

✨ Strong customer service and communication skills
✨ Highly organized with exceptional attention to detail
✨ Comfortable managing multiple priorities at once
✨ Proficient with Microsoft Office and scheduling software
✨ Positive, dependable, and team-oriented
✨ Thrives in a busy office setting

What We Offer 🌟

💙 Health, vision, and dental insurance (post-90 days)
💙 401(k) with employer match
💙 Paid holidays and PTO
💙 Maternity and paternity leave options
💙 Supportive team culture and growth opportunities