Renewals Manager
SMMS SMARTS Market Surveillance Pty Ltd
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Renewals Manager
As a Renewals Manager reporting to the VP, Commercial Operations, you will own the commercial execution of renewals for a defined portfolio of accounts.
Your primary responsibility is to drive proactive, value-based sales conversations that maximize retention, capture price-to-value uplift, and deliver incremental revenue. You will lead negotiations, manage the renewal pipeline, and collaborate with Customer Success Managers to ensure a seamless and commercially successful renewal experience. You’ll thrive in this position if you're looking for a data informed sales roles where you have the opportunity to create our renewals process and execute on your strategy.
Key Responsibilities
Own the commercial execution of renewals: Lead all sales activities related to renewals for your assigned portfolio, from initial outreach through contract signature, applying proven sales playbooks and value-based narratives.
Drive revenue and retention: Proactively engage customers to secure renewals, maximize price realization, and identify opportunities for expansion or upsell during renewal conversations.
Negotiate and close: Take full ownership of renewal negotiations, contract terms, and pricing to achieve commercial targets while maintaining customer trust.
Pipeline management: Maintain accurate CRM data, forecast renewal outcomes, and ensure stakeholders are kept informed—delivering “no surprises” on renewal performance.
Collaborate cross-functionally: Partner with Account Executives, Deal Desk, Sales Ops, and Legal to execute the renewal playbook efficiently. Customer Success provides adoption and health insights to support your sales strategy.
Required Qualifications
5-7+ years of experience in sales, with a focus on renewals.
Proven track record of meeting or exceeding renewal and expansion targets in a SaaS or technology sales environment.
Strong negotiation and objection-handling skills, Comfortable operating within guardrails and templates and navigating matrixed stakeholder environments.
Proficient with Salesforce (or similar CRM); familiarity with CPQ/CLM, DocuSign, and basic reporting/Excel.
Clear, concise communicator who can manage multiple renewals simultaneously and keep partners aligned.
This position will be located in New York, and offers the opportunity for a hybrid work environment at least 3 days a week in office, subject to change, providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
What We Offer
We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.
The base pay range for this role is $98,000 - $181,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.Nasdaq’s programs and rewards are intended to allow our employees to:
- Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
- Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
- Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
- Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
- Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities
For more information, visit Nasdaq Benefits & Rewards Career page.
Summary
Manage renewal pipeline, negotiate contracts, collaborate cross-functionally, and maximize retention and revenue.
Job title
Renewals Manager
Experience level
5-7+ years
Industry
finance
Location requirements
Hybrid in New York City, at least 3 days in office
Salary
The base pay range for this role is $98,000 - $181,000.
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
New York, NY, USA